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4005 Whistler Way, V0N 1B4 Whistler, Canada
15 August 2016
눉Front desk staff (not all), some are friendly and warm. but a young lad with a British accent came across as scripted and superficial. Customer support delivery needs work, good attitude is key. Very poor first impression. Transparency about rates was lacking like everything was a big secret, instead staff member concentrated on upselling hotel amenities like parking which was overpriced. Later when asked about the vault in the room (tried many times, it did not work), he had no clue and offered to send somebody which was fine but I declined since I was in a hurry but then got charged for room service afterwards! The front desk button on the phone was not functional and the coffee machine needs to be cleaned. The bed sinks- hard on the back. Visitors staying in the hotel had to pay for the coffee in the lobby- that should be complimentary.
눇The cleanliness of the room, the bed sheets and overall facilities were great. The mountain view from the suite was spectacular. I like its environmentally-friendly approach to the environment in the use of towels, water, etc and that it is pet friendly.
12 August 2016
눉Had to go into the village for breakfast. Too early in the morning for that. I want my coffee right away. Espresso maker didn't work and was not fixed. Front desk staff put all on my credit card before checking out.
눇Bed was excellent.
13 August 2016
눇The bed was very comfy and lots of pillows were a plus.
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