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43 Rue Sainte-Ursule, G1R 4E4 Quebec City, Canada
August 14, 2016
눉Our experience was somewhat disappointing. The bathroom was extremely small and towels were very thin. The queen mattress sagged on one side making it rather uncomfortable for two adults to share. WiFi was very spotty. Front desk staff and maid service were average. I was surprised that they charged us a $50.00 per day security deposit upon check- in but that was refunded upon departure.
눇The hotel is located on a quiet street and it is in an excellent location. We had no need to move our car as we could walk everywhere in the old city and in the surrounding areas. The porters were pleasant and helpful.
August 13, 2016
눉Check in at 4 p.m. only! To much waiting at the reception desk. few places to sit during the waiting period.
눇Great bed and down filled pillows. The room was like a suite in which was the big bathroom area.
August 14, 2016
눉When we booked it said we would have a room with an exposed brick wall and fireplace - one of the main reasons we chose this room. When we got there our room was nothing like this although it was still spacious enough. Also there was a lot of noise coming from the room above - finally at 11pm I called to make a complaint as I couldn't sleep. It sounded like someone was stomping upstairs and the ceiling was rattling. I did sleep sound once I fell asleep though. I appreciate its an old building but for the price we paid I wouldnt stay again when I felt misled about the type of room we were paying for and the level of noise through the ceiling.
눇Very comfy bed and clean facilities. Location is excellent. Staff were good.
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