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8444 Lundy's Lane, L2H 1H4 Niagara Falls, Canada
10 April 2016
눉Let me preface this by saying this was my 5th trip to the hotel and every stay had been just okay... The kids enjoyed it so I kept going back. I've done tons of bookings through booking.com and NEVER have had any issue except with this hotel. The girl I dealt with a checkin gave me a half assed explanation for the price discrepancy and gave me a "are you going to pay the fee or leave" attitude. Not a good way to start a holiday with kids. The "security staff" to get into the pool/acade area were ridiculous. We were clearly dressed for the arcade, no bags and we were hassled because I took my 5 year old's band off and hadn't replaced it yet. REALLY?? I'm going into the arcade to spend money, and you're giving me a hard time. Boston pizza has also taken over the restaurant. After waiting 45 minutes for food on a night where there were empty tables all around, we were served our entrees and appetizers at the same time. The waitress who brought it spilled a third of it on the table and said "whoopsie I dropped a couple" and wandered off. The appetizer was so overcooked it was gross. At this point I was so disgusted I didn't even bother. Next time will be either the Sheraton or Great Wolf. This just isn't worth it anymore.
눇The water park is a good size for people with kids under about 7/8.
5 April 2016
눉-T.V. Channels were horrible... Basic cable, No good movie channels or sports channels available. -Pool time was very disappointing... It is unacceptable for guest to go in the adult pool and crap in the water.... NOT ONCE BUT TWICE within 1.5 hours.... On Saturday afternoon!!! This rule should be added to the rest of rules....Very disappointed, I left Sunday morning with my family, we were planning on staying there all day Sunday but after all of this crap, I JUST WANTED TO LEAVE asap. - another thing was the noise at night of people playing in the hallway..... Wth!!! - and last but not least, It was very upsetting that people from the church were putting their luggage on parking spots, so that no one else would take them.... They would leave behind a suitcase and go out for food..... And they came back, Their parking spot was still there.... Wth???
눇Room was very clean, hotel was also clean.
6 April 2016
눉I don't think I would call this a Waterpark. It was more of a splash pad with a wave pool. The rooms need updating.
눇It was reasonable for the price and my son loved it. He's not quite 2 yet and it was perfect for his age.
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