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8444 Lundy's Lane, L2H 1H4 Niagara Falls, Canada
20 March 2016
눉First of all our room was on the second floor which was very noisy,we can hear the running and walking of people all night long that makes it harder to sleep aside from the fact that I drank a tall glass of beer hoping that it will help the second night but it didn't. Second, the amount of chlorine in the waterpark are crazy,it made me and my kids puking and made our eyes irritated.
눇I am happy about the price of the hotel room and water park.
20 March 2016
눉The Hotel was not accommodating with late check out even when I checked in later due to some circumstances. I didnt get to make use of the waterpark passes for enough time. I was only at the waterpark for an hour and not worth for what i paid for.
20 March 2016
눉Kathy was rude and refuse to give me her name when I asked for it Multiple times, I had ask to speak to a manager because her tone was rude and sarcastic when I had a few questions regarding my booking. She was not the only rude one, I called front desk and spoke to David to see if I could have some more time in the room because I have an infant and I knew I was not going to be able to check out on time. His response was " yeah no I need you out by 11" while I was on the phone with him my son was crying and it was already 10:40am. I said I don't think that I can be out by 11:00am and he said well then unfortunately we will have to charge you. I had to clean and pack my things while leaving my infant on the bed screaming his head off so I wouldn't get charged extra! I was mortified. To top things off our key card just stopped working, I went up to the front desk 3 times to change the card until they called maintenance. Then his actual key did not work he had to grab another set of keys. We had not yet had dinner but we couldn't leave yet because maintenance had to change something, he was great though, but that whole process took 1 hour and a half. I had to nurse my son in the hallway and we had no clothes to change into after our swim. my 4 year old daughter got a rash from not be able to shower right away. This trip was horrible.
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