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5577 Ellen Avenue, L2G 3P5 Niagara Falls, Canada
August 1, 2016
눉They didn't even provide a box of Kleenex. The fridge was broken. We weren't told about the breakfast until the night before we were leaving. I had to ask for a parking pass. They overcharged me and then someone lied on the books saying I had been refunded when I hadn't. We didn't arrive until 11pm but I was still charged for a full day of parking.
눇The location to the attractions was great. The gentleman who worked the front desk Thursday night was very helpful. The housekeeper was very nice.
August 1, 2016
눉Extremely limited TV channels, dark in the room
눇Helpful staff, location, separate bedroom
July 31, 2016
눉The set up of the bathroom in the first suite was sort of silly, the front part of this bathroom had no door, and since this bathroom was next to the front door it was difficult because the friends in the 2nd bedroom had to go through to exit or enter the suite., the sink was located in this area, and their was no towel rail and while second area of this bathroom had a shower and toilet, with a door, it was the only private area to dress in the suite, but it was narrow, and no place to put your clean clothes. Price for this huge suite was based on double occupancy, so we had to pay $15 extra a night, for each for addition guests, Also, paying for parking to me is crazy, I agree if you have a second car but not for one car when you have a room, with the extra cost for guests and and parking made this 2 night stay very expensive. The front desk staff were polite but not friendly, they were very busy, rushing, and we were the only folk there.
눇The location was excellent, the room was huge, and very comfortable for a married couple and two male friends, the suite very large, and the private balcony was perfect. The room was very clean, as are the hallways.
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