Reviews of BEST WESTERN PLUS Carlton Plaza Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
642 Johnson Street, V8W 1M6 Victoria, Canada
#20 of 44 hotels in Victoria
Guests' ChoiceReview Score
Based on 847 hotel reviews
8.3Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.0
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Facilities
8.4
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Staff
9.2
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Value for money
8.0
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Free WiFi
8.4
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Reviewed: April 11, 2024
Frederick
United States of America3 Reviews9.0“Very comfortable beds and rooms, secure building.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
More clarity /transparency on how valet parking worked - particularly for check-in (as curb space is limited on street) . Ended up delaying checki-n process by almost 30 minutes!
Staff was very friendly and hospitable - and worked hard to help with odd questions (e.g. needed a breakfast place open before 8am Sunday)
Stayed in April 2024
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Reviewed: April 10, 2024
Andrew
Australia5 Reviews7.0“Good but noisy on Weekends”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Noise from night club directly below room ( Friday & Saturday nights)
Space of room (520)
Stayed in April 2024
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Reviewed: April 1, 2024
Brian
Canada2 Reviews9.0“Overall I would stay at the hotel again. The pros definitely out wat the cons.”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 2 nights
Overall, we booked the suite for four guest, the room was set up for two guess, had to phone down for extra towels, pillows. As it was a kitchenette it would of been nice for two more cups, glasses, bowls and plates.
Location, was handy to everything in the down town core, Room was good, balcony was big, bed was fine, Hot water took a while to come out the shower. Staff was friendly and efficient, breakfast at Ruby’s was great.
Stayed in March 2024
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Reviewed: March 14, 2024
Rosanna
Canada12 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
No self parking
Stayed in January 2024
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Reviewed: March 5, 2024
Susan
Canada5 Reviews8.0“Great service keeps us coming back.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Great location. Staff really go out of their way. It’s our go to hotel in Victoria.
Stayed in February 2024
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Reviewed: March 5, 2024
Климова
Ukraine2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Air conditioning was so loud .
Very kind staff, clean rooms, comfortable beds .
Stayed in March 2024
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Reviewed: March 4, 2024
Kenneth
Canada21 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Suite
- • Stayed 4 nights
Situated in a good location in downtown Victoria, the kitchen suite is great for being able to prepare meals. The room is quiet and comfortable. It is walking distance to The Empress, Beacon Hill, China town and great stores on Government street.
Stayed in February 2024
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Reviewed: February 25, 2024
Silke
Netherlands16 Reviews1 helpful vote8.0“Decent hotel, friendly staff, great location.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
No hotel bar or breakfast, but good breakfast/lunch place right next door. Coffee machine in the room unfortunately didn't work.
Great location, walking distance from town centre. Valet parking works great. Spacious room.
Stayed in February 2024
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Reviewed: February 25, 2024
Diane
Canada4 Reviews9.0“Great!! Clean , awesome staff , valet parking , good price and location!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The noisy nightclub we could hear at night but put the sound app on on our phone.
Staff and location
Stayed in February 2024
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Reviewed: February 24, 2024
Laura
United States of America4 Reviews9.0“Great location, friendly staff, clean and large room, great price!”- • Leisure trip
- • Family with young children
- • Suite with One King and One Queen Bed
- • Stayed 2 nights
Our room was on the 2nd floor and the view was of the roof of another building and its HVAC equipment. The heater was pretty loud inside the room. Always wish for a pool, but for the price of this hotel, I can live without.
The bed was very comfortable (firm how we like it, which is so rare for a hotel bed)! The staff was so friendly and helpful. The suite was large and met our needs. Room was clean and modern.
Stayed in February 2024
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Reviewed: January 31, 2024
Eric
Canada10 Reviews1 helpful vote7.0“Good hotel, absolute great location, but the streets are too loud at night. Use your earplugs!”- • Business trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
It’s downtown, the streets are noisy at night, Homeless people yieling. And the music on some nights…I don’t know where it comes from…
Location is great, walking distance from good spots and the harbour. The valet parking adds up to the bill but they were efficient in retrieving the car when needed.
Stayed in January 2024
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Reviewed: January 11, 2024
E
Canada13 Reviews8.0“We will be back”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Perfect for our needs
Stayed in January 2024
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Reviewed: January 10, 2024
Drmickd
Canada136 Reviews17 helpful votes8.0“Friendly and comfortable stay in a good location”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 2 nights
There's currently no dedicated shuttle service from Victoria Airport. This is a disgrace for a major Canadian city. Hotels can help by linking together to create a shuttle service. Note to city: NOT EVERYONE DRIVES A CAR
Excellent location in the city centre. I needed quick access to things and this location provided that.
Stayed in January 2024
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Reviewed: January 6, 2024
Guillermo
Mexico4 Reviews9.0“Great place to stay”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa Bed - Kitchen
- • Stayed 4 nights
- • Submitted from a mobile device
Location and cleanliness
Stayed in December 2023
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Reviewed: January 4, 2024
Sara
New Zealand9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Room 504 needs a new fridge
Great location, staff amazing.
Stayed in January 2024
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Reviewed: January 4, 2024
Cindy
Canada1 review9.0“New Year Vacation in Victoria”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 6 nights
- • Submitted from a mobile device
The bathroom fan was good but noisy. The ice machine should be easier if possible to access.
Loved the King Suite Very comfy... great people, very friendly!
Stayed in January 2024
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Reviewed: January 3, 2024
Ramos
Canada1 review8.0“Everything would be perfect if they concerned about the noisy problem.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
One thing that I really could not bear was the noise from the street, it is not a soundproof room and you can still hear anything from the street. One more important thing is my room is right above a nightclub, so I could clearly hear the sound and banging from my room, so I was sleeping in a banging room.
Everything was almost perfect. Like location, the staff, the bed and they have a valet service to park my car. The facilities were also almost perfect.
Stayed in December 2023
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Reviewed: January 3, 2024
Kiki
Canada1 review7.0“Great value would stay again”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathrooms were very dated
Staff were lovely. Location great. Room generally good for an overnight
Stayed in January 2024
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Reviewed: January 3, 2024
Meghan
Canada7 Reviews7.0“It was an okay stay”- • Leisure trip
- • Travelers with friends
- • Suite with Two Double Beds and Sofa Bed - Kitchen
- • Stayed 1 night
- • Submitted from a mobile device
We would have booked elsewhere if we’d known about the construction. Needed for the hotel understandable, but that wasn’t what I was paying for.
Great location.
Stayed in December 2023
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Reviewed: December 25, 2023
Alison
United Kingdom2 Reviews9.0“Christmas visit”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 7 nights
- • Submitted from a mobile device
Didn't dislike anything
Location was fantastic, friendly, helpful staff, very comfortable room, stayed for a week. Proximity to Ruby's was fantastic
Stayed in December 2023
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Reviewed: December 15, 2023
Jill
Switzerland11 Reviews3 helpful votes9.0“Efficient. Clean. Love the laundry option after a long flight. Need more machines.”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Get rid of those abismal, enormous and extraordinarily ugly air conditioning units. No better source of germs. Fans work just fine on the exceptionally rare nights in Victoria when the tempersture exceeds 35°. I swear we Canadians sit in Canada Goose jackets and hug the air conditioners. While in Eruope they simply wear summer clothes and enjoy the warmth.
There IS no breakfast. None. Just an independant business next door
Stayed in December 2023
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Reviewed: December 12, 2023
Omar
Canada40 Reviews1 helpful vote9.0“Excellent location, love the room”- • Business trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Excellent location, love the room
Stayed in December 2023
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Reviewed: December 11, 2023
Philip
Canada6 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No water to drink, no sandel, no tooth brush and tooth paste.
Clean Bed.
Stayed in December 2023
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Reviewed: December 6, 2023
Glenn
Canada4 Reviews9.0“Love the location, staff are always top notch, and always enjoy a meal or 2 at “The Ruby””- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The bathroom floor around the side and back of the toilet was dirty. After showered and got out I noticed a little water got on the floor between the bathtub and the toilet. When I wiped up the water I couldn’t believe how dirty the floor was in that area. …Anyways. It’s clean now! O_o
All good here
Stayed in November 2023
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