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  5. Reviews of SureStay Hotel by Best Western North Vancouver Capilano

Reviews of SureStay Hotel by Best Western North Vancouver Capilano This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1634 Capilano Rd , V7P 3B4 North Vancouver, Canada

#5 of 7 hotels in North Vancouver

Guests' Choice

Review Score

Based on 773 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Only thing a little bad was the bed was a bit hard maybe old but it worked we fell asleep ok.

    Everything went great. Smooth booking. Good clean room. Good front desk at check in and check out.

    Stayed in March 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No microwave

    Location

    Stayed in February 2024

  • Reviewed: February 16, 2024

    8.0
    Good location for North Shore for car owners but not handy for Lonsdale or the sea bus to downtown
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night

    Deposit on credit card took a week to be refunded

    Location, free parking

    Stayed in January 2024

  • Reviewed: February 2, 2024

    7.0
    Central location. Okay place to stay for one night
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy traffic almost throughout the night. Very bright lights outside the room even with thick curtains - hard to sleep. $100 deposit that will be refunded after 3-5 business days “if no damage” to the property.

    Location. Close to the ferry

    Stayed in February 2024

  • Reviewed: January 15, 2024

    8.0
    👍
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenience spot. Easy to access to downtown Vancouver

    It’s nice.

    Stayed in December 2023

  • Reviewed: January 14, 2024

    9.0
    Thank you for your hospitality
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We could park right outside the door. Needed Handicap

    Stayed in January 2024

  • Reviewed: December 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Extra coffee in the room.

    Good location, quiet area

    Stayed in December 2023

  • Reviewed: December 3, 2023

    7.0
    It was definitely an experience.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    We heard gun shots one night and then a man running past our room swearing, we did feel very unsafe from that moment forward. The next morning, we saw a gunshot on the window of the restaurant that was right near our room on the ground floor. Scary stuff. Other than that, we didn't like the shower as there was hardly any pressure of water. There is no microwave to heat up food.

    We love that the hotel was close to the town center. The room is spacious but not first class. It's a good place to stay to save money on accommodation while traveling for a long period of time, the cheapest in the city. The staff were friendly and accomdating.

    Stayed in November 2023

  • Reviewed: December 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Location to lionsgate hospital and cost

    Stayed in November 2023

  • Reviewed: November 30, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    Cudos to the cleaning staff and front desk staff for finding and returning my ipods!!

    Stayed in November 2023

  • Reviewed: November 27, 2023

    9.0
    Great value for a clean room!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a little bit of noise from outside but our room was closer to the action than most rooms.

    The staff was very friendly and accommodating. Our room was very clean.

    Stayed in November 2023

  • Reviewed: November 10, 2023

    8.0
    I was looking for the best value on a budget and I found it. Thank you making our stay comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    It would have been nice if they had Breakfast included but I would still recommend this Sure Stay Best Western and it is highly likely that I will stay here again in the future.

    The staff were so helpful and friendly. The location was 10 Minutes away from English Bat and Stanley Park. It was nice to be able to get up every day, grad breakfast on the way to visit with my family, and relax on the Beach.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    All good.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    9.0
    The right place at the right price.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights

    No complaints.

    I used to live in North Van and was visiting an old friend passing through Vancouver. Especially compared to downtown hotels, this was great value. It's older, but perfectly clean and comfortable. The room was quite small, but that hardly mattered being alone. I just used Seabus to get over to Vancouver, added a great little cruise to my stay.

    Stayed in September 2023

  • Reviewed: October 4, 2023

    7.0
    Good base in comfortable room
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient, good location for visiting Vancouver and good price

    Stayed in September 2023

  • Reviewed: October 3, 2023

    7.0
    All in all it was a good stay, although a Continental breakfast would have been nice.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows could of been fluffier, I woke up with a bit of a stiff neck.

    We had breakfast at Capilano Market.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Best Area in vancouver. Very clean and good coffee

    Stayed in October 2023

  • Reviewed: October 3, 2023

    7.0
    Comfortable nights rest.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Just stayed 1 night as stopover but room was clean and comfortable

    Stayed in August 2023

  • Reviewed: October 2, 2023

    7.0
    It suited my purpose for a short stay in Vancouver.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    I didn't like the location of the room - right beside a very busy road. I'm pretty sure I had asked for a quiet room. Also, the two bedside lamps weren't working. I mentioned this at the front desk after the first night but they weren't fixed before I left.

    Rooom was fine. Bed comfortable.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    7.0
    Really liked this hotel and the proximity to amenities and downtown. Tourist attractions are closeby
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Carpet/room smelled musty and TV was very small.

    Bed and pillows were really comfortable.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    9.0
    Simple, quiet and clean..
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It is 7 minutes to downtown but all good.

    Clean and staff are accommodating..

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Pricing. Considering time of year, September, and it really is a motel, I think @ 300$/ night was too steep. Bed was too soft.

    Location, except getting in and out of driveway on Capilano road, so close to major intersection. Staff were very good and room spotless.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    There is not a lot in the area for family orientated activities. You had to travel by car/cab to get to most activities.

    It was easy to get to and a quieter location.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Extremely friendly and helpful staff at a lovely hotel
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom door creaked which meant we woke each other up if one of had to use the bathroom during the night

    The room was very large and clean. The beds were big and comfortable.

    Stayed in September 2023

Showing 1 - 25

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