Room 248 was once a nice room! it is very tired and the beds are quite uncomfortable. I got a suite to treat my self and my daughter, that was disappointing. That room is not up to par with the rest of the hotel experience.

The staff at the hotel is very attentive and they are engaged in all the interactions I had and you feel that they are there to please. Bravo well done that's hard to do these days especially when it's consistent from one person to another or from one department to another. Location of the hotel is ideal to travel around Qc city. All public areas are very comfortable. Very nice to have the option of wines by the glass self service but it was the same wine on all 3 whites and same for red....the idea behind doing this is for the guest to try different wines not to go back for the same that took my wow away.

Stayed in March 2024

The parking spots for wheelchairs would be better at the entrance. The side walks from the parking were not accessible with a wheelchair because of the built up ice and snow. Access to the jacuzzi was not accessible for mobility reduced people. The hotel could be more accessible overall.

Grounds are beautiful. Check in area is gorgeous. The sitting room with the fireplace is cozy. The service was amazing

Stayed in February 2024

Walking distance to the room.

The amabilité of the personnel. The only thing that was not appropriate for me was walking so far to get to our room because of my health problems.

Stayed in January 2024

Friendly staff

Stayed in January 2024

I arrived later in the evening so I didn't get a chance to try the dining room. Similarly, in the morning, my departure was early so breakfast took place at the airport. Their hours are reasonable, but it was just disappointing that I couldn't have stayed longer.

Large comfortable room with windows that open! It was clean and well-maintained. Property is picturesque and set in a largely residential area.

Stayed in September 2023

We were under the impression of having booked the Terrazzo section for 3 rooms. The tub in the older section can be somewhat challenging for 85+ years old people...

Stayed in July 2023

Room clean Staff very nice Bed very confortable

House keeping was not done. Had to ask for towels No cream for hands. Had to ask. Only to capsules of coffee in the room. Bed board was not clean. Fridge was not closing well. Had to fix toilet chain. It broke. Was loose from the begining. Staff very nice. Nice room.

Stayed in July 2023

The Information provided on Booking Site about the Urbania Suite 2 Lits wasn't accurate as it showed it can only accommodate a max of 4 Persons instead of 5 !! This led us to reserve an additional room for 2 nights to accommodate my family ( 5 persons ) before we fix that with the Hotel Staff. The Hotel needs to provide a facility map for the guests since it's quite big & it wasn't clear how to reach places like the GYM. The Hotel has a lot security. Doors require a different access card from the Parking than that used for the floors & rooms. We also didn't like that the Bathroom Doors in the Urbania Suite didn't have a proper lock. Finally, considering that the Hotel is quite far from the old city, I think it should offer the Parking for free.

The Hotel was very nice, It's a lot of facilities. The Front Desk Staff were amazing & all of them were very helpful. I can't remember all names but I do remember Mehdy, Emillie, Sophie & Joanna. They offered us a Free Room Upgrade at Check In which we highly appreciated. The Rooms were very clean & had a lot of options. We also liked the Pool, the Hot Tub & the Restaurant were we had daily breakfast.

Stayed in July 2023

Our in room coffee maker didnt work..that is the only thing but staff compensated by going into the kitchen to make us coffee.

Beautiful grounds and facilities. Staff extremely helpful from the very beginning. Room very spaciious and appointed with everything you ever could have wanted. Amazing towels. Even a sound machine.

Stayed in July 2023

some drunk people

clean room kind staff

Stayed in May 2023

Pool was dirty

Room Electric car chargers Quiet

Stayed in May 2023

Tub without headshower was a bit unconfortable. Room was not cleaned every day.

Beautiful place, comfortable, with enough space in the room and the rest of the hotel. Good amenities. Very nice staff and always willing to help. Restaurant’s food was tasteful.

Stayed in February 2023

The food quality was good but expensive for what it was. Ive had equivalent and even better for much less.

Location was good for me, near the airport. Rooms were clean, comfortable. Although a long walk for my room from the main facilities.

Stayed in February 2023

nice place but needs an updated decor should take off the carpets and put modern bathtubs it looks a bit outdated

friendy staff , quiet , good breakfast warm room for the winter

Stayed in February 2023

The facility is great

Stayed in December 2022

Snow shovel needs to be done asap

Hot swimming pool

Stayed in December 2022

They have extra charges that weren't expected like parking! The restaurant is ridiculously expensive for little portions. So not recommended! Also, they don't know how to prepare coffee.... The spa isn't as clean as it should and it stinks of chlorine

The place is big and allows to stay inside without need to go out to the cold at.all. activities,food,spa gym all without getting your snow boots on? The included goodies like the hot chocolate at the reception or liquor, or the coffee in the morning. However the coffee is awful

Stayed in January 2023

Room service menus inside the room vs only online and a map of the premises as I found out there was a gym on last day of my stay.

20 minutes from old Quebec City. 7 minutes from Walmart supercenter. Restaurant great quality. Lots of added amenities. Kids activities were phenomenal. The hotel felt like a resort. I would recommend this hotel vs staying in old Quebec. Getting reservations at restaurants is a nightmare in Quebec so we really enjoyed having a nice restaurant on location. Do not listen to the negative comments I have no idea where they stayed because it could not have been Le Bonne entente.

Stayed in December 2022

Driveway should be cleaned for accumulated ice as it becomes dangerous to walk on parking area and also drive. Should reduce on 4 night cleaning policy

The staff is very friendly and courteous. Very responsive to the additional requests. Hotel has an overall good ambience. Easy, Fast and hassle free check in and Check out process

Stayed in December 2022

The super late check in and the unfriendly reception. That could be improve we had to wait till 16:30 for our room and they offered us a completmentary drink for the wait. Also have to say breakfast kitchen closing hours morning at 9:30 too early and night 9pm not very accommodating. The rest was amazing staff in general are friendly and our waitress was really amazing.

Love the property

Stayed in November 2022

the only -ve check in Q was very long

the king bed room was superior,

Stayed in October 2022

There are no game room for teenagers and adults.

The bedroom is spacious and equipped with espresso machine and a sofa bed. we like the jacuzzi. enjoyed the breakfast.

Stayed in October 2022

Heated Pool and jacuzzi

Stayed in October 2022

This review has been hidden because it doesn't meet our guidelines.