Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Ontario hotel reviews
  4. Toronto hotel reviews
  5. Reviews of Crowne Plaza Toronto Airport, an IHG Hotel

Reviews of Crowne Plaza Toronto Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

33 Carlson Court, Etobicoke, M9W 6H5 Toronto, Canada

#93 of 111 hotels in Toronto

Guests' Choice

Review Score

Based on 1183 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    7.9

  • Facilities

    7.4

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 21, 2024

    8.0
    It was relaxing
    • Leisure trip
    • Solo traveler
    • King Room - High Floor - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the bathrooms didn’t look fully cleaned.

    I liked the big comfy beds.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed for maintenance. Beds are very uncomfortable. A little pricey for how small the rooms are.

    Free shuttle from the airport and has a restaurant on site and another across the street.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room with Bath/Shower Combination
    • Stayed 2 nights

    Parking charges of $28 per day

    The room was good for a short stay.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast buffet. Extremely overpriced for the quality. The only good experience was the server. I wish I had gotten her name, so I could give her credit. Incredibly friendly, fast, and was super nice to my daughter.

    The staff were all exceptional.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    7.0
    Perfect for a transfer or 1 night, not for longer
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not as luxurious as they “pretend to be”

    Airport shuttle

    Stayed in April 2024

  • Reviewed: April 7, 2024

    6.0
    It was
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    The pool was not open. The guests should be notified upon booking if the pool is not open. The restaurant food was good but expensive.

    The bed was so so comfortable and the TV giant. The front staff was very nice.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    It was wonderful. The front desk staff was amazing. I am sorry I can't remeber his name. So nice.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    We choose the hotel because of the pool. The pool was closed. If we had of known the pool was closed we would have chosen another hotel. The guests should be notified upon booking that the pool is closed.

    The staff was amazing. Our room was available at 1:30pm. The hotel called us when we were downtown to let us know. This was perfect. The beds were so comfortable. The front desk gave us snacks for the evening. We caught happy hour at the restaurant. The food was good and the server was wonderful. Thank you Lori and Daniel from Nova scotia.

    Stayed in March 2024

  • Reviewed: April 6, 2024

    8.0
    Excellent place to stay if you’re overnighting to go to or return from YYZ!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hot water takes forever to warm up. At first, I thought there was a problem but after running the tap for several minutes, the water eventually got up to temperature. Also water pressure wasn’t very strong.

    Very clean and recently updated. The beds and pillows were super comfortable! Staff were very helpful and friendly. Airport shuttle was very handy and efficient.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Comfortable except for breakfast boredom
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool was closed for repairs but i was never informed of this although i booked 2 weeks in advance. I packed a bathing suit and planned my time with the intention to swim. I was also disappointed by the boring mediocre breakfast. Only quality items were the yoghurt parfaits and the cooked oatmeal. The rest of the food offered was cheap food court quality.

    Interesting Modern decor

    Stayed in April 2024

  • Reviewed: April 5, 2024

    7.0
    Thank you
    • Business trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 6 nights
    • Submitted from a mobile device

    Breakfast to be included free

    Stayed in April 2024

  • Reviewed: March 30, 2024

    8.0
    Good value for a one night stay near the airport.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting in the room was dim.

    Comfortable basic accommodation close to the airport with a shuttle.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Airport shuttle took 45 minutes even though very close to airport

    Very modern and clean and comfy beds

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Was told at booking parking and breakest was included parking WasNOT had to pay for full day
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Airport road noise had to pay for full day parking even though we checked in at 11pm ond out by 7:30 am was told at booking morning food and parking was in pakage but still had to pay parking

    Good

    Stayed in March 2024

  • Reviewed: March 6, 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    It wasnt the most fun that breakfast wasnt included but you take what you can grt sometimes

    It was really easy for me to get where i wanted to go and there were so many restaurants in walking distant that i loved. The staff are really friendly and help ful

    Stayed in March 2024

  • Reviewed: February 6, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking is not free.

    The bed and pillows are comfortable. The staff are friendly and helpful especially Mark who works at the restaurant . The buffet breakfast and a la carte as options. Close to the airport, Toronto Congress and restaurants.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Was good ! Just slept there
    • Business trip
    • Solo traveler
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Just for one night, No more
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Well, the hotel is close to the airport and far from the city center, so you can't expect any access to shops and restaurants or etc. Breakfast was not good at all! It lacked taste, quality, and freshness, and the behavior of the breakfast staff was cold and unfriendly.

    Easy and Early check in with receptionist Mr. Toni, he was very helpful. The bed and pillows were comfy and soft.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Very nice
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of towels and lighting

    Clean. New look. The rooms were a perfect size

    Stayed in December 2023

  • Reviewed: January 23, 2024

    8.0
    Great stay for an early departure.
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night

    The room was a bit small, but it was ok.

    Location is great for an early flight, shuttle super convenient. Bed was very comfy. Room was small but perfect for what we needed. We even used the pool, which was nice. Hotel was very clean and staff was accommodating.

    Stayed in December 2023

  • Reviewed: January 17, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night

    shower could have been better. it was cold for ages until I figured out that you had to turn the handle more and more - so maybe that could have been clearer. also lighting could have been better in my room.

    comfortable bed, and very roomy!

    Stayed in January 2024

  • Reviewed: January 8, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness and rude staff

    Proximity to the airport and town center.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Solo traveler
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was Dec.30 and there were a number of children and young people. They were noisy (which is Normal for kids I guess) in the hallway after 10 pm. I was trying to get to sleep as I had to leave at 6 am. I think there should be one floor for couples and singles ONLY. Other than the noise the hotel was excellent value.

    Everything was excellent...

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really that I can think of rn

    Good value for money, close to the airport, has shuttle services 24/7 I’m pretty sure

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    Overall good hotel if u want close proximity to the airport
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay extra for parking

    Close to airport

    Stayed in December 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: