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  5. Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel

Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

30 Carlton Street, M5B 2E9 Toronto, Canada

#76 of 110 hotels in Toronto

Guests' Choice

Review Score

Based on 7030 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The gym and pool area were good. Good breakfast even though I'd appreciate more vegetables. Close to public transport.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Very Good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Still didn’t pay back the deposit, it’s been 3 days

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Great location with a comfortable stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    it said online there was a microwave but there was not and i called front desk they said no microwave in the building the restaurant was not great, waited over an hour for a soup and salad. salad was only lettuce and 2 small pieces of tomato.

    the location was fantastic, the room was clean and comfortable

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Good value for money and great staff
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very old.

    Location and value and staff.

    Stayed in January 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 3 nights

    Not much really. Pretty happy with the hotel for the price.

    The room is spacious. Fast wifi. Good location - close to subway in a relatively safe neighborhood. Nice desk setup for work. And lots of outlets.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    A nice hotel in good location
    • Business trip
    • Couple
    • Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only buffet for breakfast with no a la carte options, and no coffee in lobby

    Staff were friendly and helpful

    Stayed in April 2024

  • Reviewed: April 13, 2024

    7.0
    Not worth the money
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was chilly and the temperature isn’t adjustable. There was no hot water in the shower, it was barely warm, which is extremely unpleasant. Also, the bathroom is quite small and not very comfortable Btw I expected more from the window view, it looks more attractive in the photos

    Central location, soft comfortable beds, quite spacious and clean rooms, cleaned daily. Coffee machine in the room It's not a bad hotel but not for the money asked for it

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 4 nights

    The bed and room were very comfortable.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Overall loved the stay, would definitely stay again
    • Leisure trip
    • Travelers with friends
    • Queen Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I thought the bed was supposed to be a queen, but it felt smaller than a queen.

    The shower with two shower heads in our room was amazing. We really enjoyed the use of the pool Staff was really friendly Supper was great at Thirty Great location to visit different things Overall really loved the stay and would definitely stay again.

    Stayed in March 2024

  • Reviewed: April 12, 2024

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Small rooms

    Staff ate very helpfull and going beyond their duty

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No issues at all, reception is busy, but the staff are excellent, kind and caring.

    Great staff who are genuinely interested in you having the best experience. Great location, walked everywhere. Good rooms with everything you need, and comfortable beds.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 10 nights
    • Submitted from a mobile device

    The staff were very accommodating and provided a great service. Also, the size of our room was great for a family of three!

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful stay, friendly staff, great location near metro and supermarket.
    • Couple
    • Executive King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    It was too hot in the room because you couldn’t adjust the thermostat.

    Location was excellent and great value

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Excellent stay would definitely stay again.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff & cleanliness were excellent. Restaurant was great food & service.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Short trip to Toronto
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    In terms of amenities, the room provided the basics but lacked the touches of luxury that one might expect from a hotel of this caliber. While it was sufficient for a short stay, I couldn't help but feel that a few added comforts would have enhanced the overall experience.

    The room was exceptionally tidy, with every detail carefully attended to. The linens were crisp, the furniture well-maintained, and the bathroom spotless. It was evident that the housekeeping staff takes great pride in their work, as every corner of the room was flawlessly maintained.

    Stayed in January 2024

  • Reviewed: April 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Frontdesk lady was rude. She let people cut in line before us.

    I liked the atmosphere, and the housekeepers were kind.

    Stayed in March 2024

  • Reviewed: April 10, 2024

    9.0
    A very good solution if you want to stay at the city centre
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    The only negative, in our room, was that the windows did not close tightly, so cold air came in and the person sleeping near the window got cold.

    Very good choice for those who want to be in the city center. You can go everywhere on foot, you don't need a car. The hotel is very decent. The service is prompt and friendly. The rooms are comfortable and clean.

    Stayed in March 2024

  • Reviewed: April 9, 2024

    9.0
    Nice hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Should put more tea bags and at lease a kettle

    Great location Clean Value for money Check in was allow earlier

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel room was quite small compared to another downtown Toronto hotel which I stayed at, my friend and I struggled to find adequate space to open up our luggages in the room.

    I liked that the property was walking distance to the subway station - college. Hotel staff were able to promptly connect us with a car rental service with an available car for rental when the initial booking I made was not available.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Everything was fine except emergency during mid night with firefighters
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Lack of radiator

    Location

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    Wonderful sleep!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    Rooms are quite small.

    The bedding is absolutely amazing! Sheets, pillows and blankets are the comfiest I've ever had at a hotel.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The quality of the hotel room didn't match the expectations compared to the price we paid. Of cource the location was excellent.

    Security guy was the best (kind, calm, helpful and sense of humour) and as well aa the breakfast team.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Good location, not great value
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I'm still trying to figure out the charges to my CC. Very pricey for a small room and crowded hotel, alarms going off

    The location was great, close to a lot of things. The staff was pretty friendly, pool was nice and warm.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    I wanted to extended my stay by one more day. The booking offered a night there for ~170 USD, when I approached the counter the could only offer me onsite payment of 300 USD and someone my booking offer was blocked. So I paid 300, later on the 170USD booking offert was somehow unlock...

    Stayed in April 2024

Showing 1 - 25

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