The kitchen was quite old and dated and cramped.

Stayed in March 2024

This was a 3 person stay. We needed to ask for bedding and the 2nd bed which was a sofa, not a sofa bed, less comfortable.

Lodge is a distance from town, quieter end, backs onto walking trails, bus stops outside with a free pass for guests. Lovely views of the mountains from the living area. We were 3 adults though this would be a great place with kids. An outside BBQ for all guest use.

Stayed in April 2024

Not clean enough (carpets need to be vacuumed along the edges) Very outdated

Large loft rooms are well equipped with everything you need in the kitchen. Waterpark, hot tub inside and outside

Stayed in April 2024

The place could probably use a fresh coat of paint on the buildings outside as it was slightly run down. Having said that, it did not detract from our vacation.

We liked the accommodation for our family as it had a kitchenette, water slides and hot tubs. The kitchenette was great and allowed us to cook our own meals. The space was great and did not feel cramped. We were able to park right outside the room and the views from our living room were beautiful. The Murphy bed was good as it gave space during the day but could have two people sleep in it at night.

Stayed in March 2024

The property could use some updates, but the units were well Stocked and comfortable and well worth the cost for the amenities and conveniences they provide.

You CANNOT beat the amenities offered here. As a family it was soooo amazing to have the waterpark and playzone for our kiddos. We also loved the wood burning fireplace!!

Stayed in April 2024

Wish housekeeping would have taken the garbage out daily and replace towels.

Kitchen in the room and space

Stayed in March 2024

Loss of store on sight

Water slides were fun

Stayed in February 2024

Every aspect starting from the front desk to amenities are excellent.

Everything related to this place was excellent. Especially starting from the front desk Emilda who checked in us was superb. The cleaning staff to pool staff all are genuinely ready to help you. Exceptionally clean. Large bedroom with everything you need.

Stayed in March 2024

You get given a bus pass to use during your stay. The stop is located right outside the premises. This made going out in town a breeze and saved us from having to find and pay for parking in town.

Stayed in March 2024

Nothing all was good

Beautiful

Stayed in March 2024

The warm air heat was incredibly noisy and went on and off at about 10minute intervals . The bedroom was cold , we had -19 c temperatures whilst we were there . I think an upgrade in bedding is needed , one thin sheet , blanket a as bd counterpane was all we had . As other pet have mentioned the apartment was a bit outdated . The cabinets need painting . Housekeeping was satisfactory though the sink and mirror in the bathroom was not wiped round . Pillows were a bit lumpy

We were given a ground floor apartment overlooking the woods. We were lucky to see a herd of elk and 2 wolves. It was a quiet area though slightly out of town and up a hill .Plenty of hot water and an open fire . Bus passes were give for the local buses which were very reliable , though not sure why we only got 3 days at a time .

Stayed in March 2024

The mountain view was obscured by the fireplace chimney and a fence surrounded our balcony. But still beautiful. The lobby area is very outdated. The stores that once were available on the property were closed during COVID.

This is a lovely resort that blends retro and modern. Some would say it is dated, and it is true there are areas that need updating. But our room had everything we needed. There was a full modern kitchen and bathroom as well as a wood burning fireplace which was our biggest draw. The location is a beautiful area of Tunnel Mountain away from the congestion of the Banff town-site, but still close. The drive up the mountain is especially scenic. The bus stop, which Douglas Fir Resorts gives free passes for transportation into town is right across the street and runs frequently.

Stayed in March 2024

I have no dislikes.

I found the Douglas Fir accommodation perfect for my stay in Banff. I particularly appreciated the free bus pass to get get back and forth from Banff town.

Stayed in March 2024

Neither hot tub was working while we were there, with the indoor one being closed and the outdoor one being a "tepid" tub at best. We also found that both of the large heating elements on our stove didn't work and it seemed that we were missing some pots and pans. It take a bit of juggling to cook pancakes, sausage, and eggs with only one frying pan!

The Murphy Bed in the living room was much nicer than a sofa bed for our daughter to sleep in. We also appreciated the kitchen and the ability to cook our own breakfast in our own space. Being able to park right by the unit was a nice bonus.

Stayed in February 2024

The hills to the chalets were super slippery. There was a lot of fresh snow and a lot of cars got stuck and needed to get pushed. The maintenance staff helped push us out. We were so very thankful for their help.

Waterslides were fun. Staff was pretty awesome.

Stayed in March 2024

Full kitchen we prepared our wn meals. Woodburning fireplace with unlimited free firewood.

Stayed in February 2024

Old and run down - needs a face lift our door pool was broken and also the flooring in the pool bathrooms needs a deep clean

Location, pool and Hot tub

Stayed in February 2024

Since we first started coming to this resort until now, it has started to get really run down.

This is our 6th stay at Douglas fir. Great price and value for a family.

Stayed in February 2024

Specifically reserved and paid for a condo with a fireplace. Our unit had a gas fireplace that was didn’t work, disappointing since we almost always had a room with a real fireplace in the past, rooms are outdated, I forgot the plug in base for my charger only had the cord, there was no where to plug a USB cord , most newer models places have a charging port or ports available

Have stayed here for a long time, good location, good amenities(water park, playground, 2 pools), always comfortable

Stayed in January 2024

Pillows

Lot's Lot's of room.

Stayed in January 2024

It’s a little dated but that adds to it cabin-like charm.

Cabin-like feel; woodburning fireplace, cosy.

Stayed in December 2023

Lamps didn’t work properly. Dated decor. Dusty.

Location and price. Beds were very comfortable.

Stayed in January 2024

The facilities and rooms are outdated and needs to be upgraded.

They have great facilities to keep the kids busy.

Stayed in January 2024

could use an upgrade on the stove in the kitchen

Excellent location, bus service, friendly staff, excellent access to ski

Stayed in December 2023

It's a quiet and comfortable place to stay with family. The staff is helpful and friendly.

Stayed in December 2023