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Reviews of Chelsea Hotel Toronto 4 stars

33 Gerrard Street West, M5G 1Z4 Toronto, Canada

#88 of 108 hotels in Toronto

Guests' Choice

Review score

Based on 5268 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.8

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    6.6

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 28 March 2024

    6.0
    Was alright overall. If your staying there for one night or maybe two and don’t plan on hanging in the hotel room then y
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The room at night was cold, the room i booked for a one night stay was almost $200 and the walk space was very tiny. My stroller had to be put in the closet due to how tiny the space was to walk to and from the beds

    Beautiful, very fancy

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very good experience with good staff to support my stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights

    Great location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I was given room beside elevator-couldn’t sleep

    Spacious room

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    No fitted sheet. Safe did not lock. No complimentary breakfast. The garage was too low for my vehicle.

    Location. Cleanliness.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Was there for a medical appointment
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The parking

    The hotel was nice, the pool was nice

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were great and beds were so comfy but pillows very flat

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Was noisy

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Stay was good, pool area was a disappointment
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Slide in pool area was closed because it was Sunday???? Kids were very sad about this. They were looking forward to that slide. Not impressed

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Walls are thin…you can hear neighbors urinating. :(

    Location was walking distance to univ of Toronto, our destination.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Average to decent but could be a lot friendlier. I like the location so main reason to stay there.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    I am a preferred customer for many years since 2013 ! However there is no fast track book in desk. ' I did get early check in and was given attitude when asking for late check out. Staff do not smile and do not make eye contact. Some do not look happy at their jobs.

    Room was clean and quiet ! Breakfast was decent and hot ! Bar downstairs is ok / food good / service weak. Balcony was clean and accessible.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    SATISFACTORY
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    ROOM: STRONG SMELL OF TOBACCO VERY NOISY AIR CONDITIONING

    LOCATION

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Executive Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The location, accommodating staff and great facilities. Thanx so much.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The fan in the room was too noisy. And too much bleach in the jacuzzi. Destroyed my swimsuit.

    The hotel itself was nice and clean. It was in a nice location.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Great place !!
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Long line up wait time to check in

    Central to everything

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 5 nights
    • Submitted via mobile

    Na

    Well situated for the purpose of our visit. Good atmosphere and very helpful staff

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Very good experience, kid-friendly hotel with a nice location.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights

    One of the coffee makers was not clean. The kid's pool was too cold to enjoy. The waterslide was closed. The kids could not pet the bunnies. The beds were not nicely done, it seemed like the lady was in a rush to finish and just pulled the cover and threw the pillows up top.

    Comfortable beds and pillows. Excellent location and friendly staff.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Good accommodation with great pool and fitness centre.
    • Business trip
    • Couple
    • Executive Double Room with Two Double Beds
    • Stayed 3 nights

    The price was over inflated during the convention we attended (early March), and prices went down right after the event. All hotels in the area were also high, so it seems that the hotels were cashing in on a huge event in town.

    The fitness centre and pool area were wonderful, and I especially appreciated that it opens at 6:00 am, which is great for early risers needing exercise. Many people were also working out early in the morning, so I was not alone! The fitness centre attendant was very pleasant and made sure people entering the pool showered first! Yay cleanliness!!

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 5 nights

    The room looked old and outdated.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Prices for the buffet were astronomical. Great food, but I cringed at the price, especially for my kids as they most definitely didn't eat my money's worth.

    Staff were so friendly! Room was great, my kids has such a fun time in the pool! Food was delish!

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Room was clean, we loved the pool and waterslide for the kids.
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    Beds were small, doubles instead of queen size. Need more pillows and blankets.

    Great location near Yonge and Bloor in Toronto.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Toronto CBD hotel
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very busy and noisy foyer and entrance areas.

    Generally reasonable CBD business hotel.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    People begging for money and cigarettes at front door oin Gerrard Street. Lighting was inadequate in the room.

    Location great. Staff good. Very clean.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was rundown and dirty. The hotel has seen fresher days and is in need of a major updating.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    Stay was fine except for being woke up at 6am by crane and construction right outside my room. Was not aware I was so cl
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The noisy construction site next door Would have been nice to have been warned. Or better yet not put in a room on that end of the building. I literally looked directly over the site.

    Close proximity to Toronto General Hospital

    Stayed in March 2024

Showing 1 – 25

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