1 Emerald Lake Road, PO Box 10, V0A 1G0 Field, Canada
#4 of 4 hotels in Field
Guests' ChoiceBased on 1082 hotel reviews
8.1Cleanliness
8.2
Comfort
8.3
Location
9.5
Facilities
7.8
Staff
8.7
Value for money
7.3
Free WiFi
5.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Michelle
CanadaI didn’t love how small the new hot tub is compared to the original one. There is only room for 8 people in the new hot tub versus about 20 ppl In the original. Still a nice view and relaxing but it’s weird how CRMR cheated out on the hot tub.
Our room was cozy, we lit a fire, it snowed and the view from our balcony was stunning. The Reno’s in the dining room were beautiful. Food was delicious as usual. Our sever needed more customer service training or should maybe be placed in a position that better suits his personality.
Stayed in March 2024
Reviewed: March 27, 2024
Ryan
CanadaNothing
Cozy great atmosphere
Stayed in March 2024
Reviewed: March 15, 2024
Douglas
Canadacheck in
quiet nature views once in a life time
Stayed in March 2024
Reviewed: March 9, 2024
Tamara
CanadaRoom was dated
Location, amenities, seclusion
Stayed in March 2024
Reviewed: March 7, 2024
Linda
CanadaThe room temperature was inadequate. Our initial room was extremely hot even after the door to the outside had been left open (in winter). We were moved to another room. This second room was extremely cold. We kept the wood fireplace going all the time to address this.
The ambiance and staff were excellent. The setting was beautiful.
Stayed in February 2024
Reviewed: March 7, 2024
Brett
CanadaNoise between rooms and from below units
Location
Stayed in February 2024
Reviewed: February 27, 2024
Diane
CanadaRooms are dated, needs to be upgraded. Built in the 80’s and decor shows it
The location of the property. Very scenic and perfect for a couples getaway
Stayed in February 2024
Reviewed: February 25, 2024
Jennifer
CanadaI'm not sure if it was just our room but it was excessively hot in our room the entire time we were there - close to 30 degrees celsius all the time. It was unbearable, even for someone like me who is always cold, and we were there in February in middle of winter. Even when we turned the temperature completely off and turned on fans it never cooled down. After a sleepless first night we called for maintenance on the second night and they were prompt and professional. It never really cooled down though and I didn't want to call again in the middle of the night so we had to leave the balcony door open all night in order to sleep. Unfortunately, while we were visiting the internet went down due to a train derailment that knocked out a cell tower. This was totally not the fault of the lodge but the way they handled payments was extremely poor. After driving all day we arrived at the lodge late in the afternoon looking forward to relaxing and checking out the property. At reception, we were told we had to go to Lake Louise to get cash because the card machines were down at the hotel or we could not eat at the restaurants. I asked if we could charge to the room and pay in cash the next morning instead of rushing out just before supper to get cash from a machine in another town. They were insistent that if we did not have cash we would not have food (supper or breakfast the next morning). So we rushed to the town before our dinner reservation and the roads got dark. When we were at supper we found that they were allowing people to charge to the room and our hectic 1.5-hour trip to and from a nearby town was completely unnecessary. I was really annoyed by the the hotel's response as this created unnecessary stress and put a damper on our stay. I felt they could have been more understanding and willing to work with us at least until the next morning just as we were understanding of the issues that they encountered with no internet at the property.
The views and location of the Emerald Lake Lodge were amazing and it is definitely a place you want to stay at least once in your life. I liked all the amenities at the main lodge like the dining and lounge areas and especially enjoyed the outdoor hot tub. The restaurants served delicious food and we enjoyed the morning breakfast buffet which had a wide variety of items. It felt like we were in a quaint village and I really enjoyed the atmosphere of the lodge. The wood fireplace in our room was wonderful and we loved the cozy feel. Staff were generally pretty helpful and we received a super quick response from maintenance when we asked about an issue with the heating in our room.
Stayed in February 2024
Reviewed: February 23, 2024
Joan
CanadaIntermittent beeping noise was annoying, at night. Maintenance staff did not correct the problem that day or next day.
Location superb
Stayed in February 2024
Reviewed: February 12, 2024
Tammy
CanadaWe did not have our room cleaned for the whole day that we were out. We left early in the morning specifically to leave enough time for the cleaning staff to clean. We arrived back at 430pm and the cleaning staff arrived at 5pm to clean our room. We were very unhappy with this. We were getting ready for dinner reservations at that time. We asked for them to just freshen our towels and make the bed while we were at dinner. They did not do this,
The scenery and front staff were amazing.
Stayed in January 2024
Reviewed: February 6, 2024
Todd
CanadaShuttle to the lodge from the parking area worked well. The driver was very helpful.
Stayed in January 2024
Reviewed: January 23, 2024
Cathy
CanadaThe beds we seemed like we were sleeping on box springs..... time to invest in some decent beds!
This is an absolutely spectacular beautiful location! We loved cross country skiing and walking in this beautiful spot!
Stayed in December 2023
Reviewed: January 18, 2024
Tracey
United KingdomLack of WiFi in cabins.
You can’t beat the location, it really has the wow factor. Cabins having an open fire is a lovely touch. Staff a super friendly and on site restaurants are fabulous.
Stayed in January 2024
Reviewed: January 15, 2024
Anita
CanadaOur cabin had very little heat. Instead of warm and cozy we were chilly. The tap took 90seconds to produce hot water.
The location is glorious and the main buildings are comfortable and offer adequate seating to take in the views. Food was very tasty but overpriced
Stayed in January 2024
Reviewed: January 10, 2024
Will
CanadaStill no hot tub, it’s been almost 2 years now :( won’t return until completed.
Stunning location and wonderful setting for the property. Great views of the lake from our room. Food and bar service was great.
Stayed in November 2023
Reviewed: January 8, 2024
Melanie
AustraliaBeds were very uncomfortable. Blankets were not nice.
Location was amazing! Scenery was magical. Lodge was lovely and comfortable.
Stayed in January 2024
Reviewed: January 6, 2024
Daniel
CanadaRooms are showing their age. I feel like such an exceptional location deserves rooms to match, but then prices would go up of course.
Unbelievable location and layout, so quaint, quiet, and sophisticated! Main lodge is beautiful and full of history, food was exceptional, and the bar/lounge is absolutely awesome!
Stayed in January 2024
Reviewed: January 1, 2024
Judith
AustraliaThe location was picture perfect & the staff extremely friendly and helpful.
Stayed in December 2023
Reviewed: December 25, 2023
Martin
United KingdomAmazing location
Stayed in October 2023
Reviewed: December 23, 2023
Park
CanadaThe room we stayed in was in a great location on the property and the bed was very comfortable. However, the carpet was frayed and stained, the sink had a huge crack in it and the door to the room didn't close properly. Also, approximately 10 days prior to our stay, I received an email from CRMR announcing that the hot tub was open for the winter. Alas, it wasn't open and it wasn't in April the last time I was there.
The setting is spectacular and this was my third time visiting. The main lodge and Cilantro are beautiful. I always appreciate the fireplace in the room and the incredible peace and warmth of the property. The food is top notch and the staff very welcoming.
Stayed in December 2023
Reviewed: December 20, 2023
Harry
Canadano wifi in the room, almost no connection to the outside
Beautiful location, very friendly staff
Stayed in December 2023
Reviewed: December 16, 2023
Karl
CanadaI thought the toilet might overflow and couldn't locate a plunger!!
Snow was excellent for skiing. Staff friendly and helpful.
Stayed in December 2023
Reviewed: November 29, 2023
Annette
GermanyAnother wonderful stay! Very cozy cabins with fireplaces, excellent restaurant, very friendly staff. Unfortunately, the jacuzzi was being renovated, but once that is done, we will definitely come back!
Stayed in November 2023
Reviewed: November 29, 2023
Nayla
CanadaI did not like the fact that there was no WiFi in the rooms. That would elevate the experience even more.
I loved the quiet cozy feel of the property. It was secluded and very intimate. The scenery was stunning. The food was delicious. The staff were incredibly helpful and polite.
Stayed in November 2023
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