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6455 Fallsview Boulevard, L2G 3V9 Niagara Falls, Canada
February 27, 2016
February 26, 2016
눉We found an empty bottle of booze, rose petals and tissue in the room as soon as we arrived, we were quite disappointed as it appeared our room was not clean properly. We went downstairs and the staff immediately apologized, offered to upgrade our room package for the inconvenience, they did apologize several times. The cleaning staff knocked on our door at 11:00am to see if we left, we still had another hour to check out so we felt rushed.
눇I liked how the staff was polite, understanding and made an effort to correct a problem we had. The staff ensured they were going to investigate the problem - even with our slight negative experience at the beginning, we will stay at this location again.
February 25, 2016
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