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4357 River Rd, CA L2E 3E8 Niagara Falls, Canada
15 August 2016
13 August 2016
눉Moldy, dirty room. Didn't have the correct room type available from the agreed reservation. 2 queens booked, they supposidly only had a king available. Then one magically opened up and it was horrible! The room we were given was smelly, moist (even the carpets and bed linens were moist), and moldy. The wall paper was peeling, there was hair left in the sink. After complaining about the mold, they switched our room again - and what do you know... it was another double queen (thought none were available?!?!) A little after midnight we were finally in a decent room. Also: Dirty breakfast area - staff can't keep up with the people so be prepared to wipe down dirty tables and step in spilled, sticky food; The front desk lady (who I didnt care for) wouldn't give hilton honors points because she said they loose too much money from booking.com. Overall this hotel was a huge disappointment. We will NEVER go back there again.
14 August 2016
눇Very friendly, helpful and efficient hotel staff. Very comfortable and enjoyable stay.
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