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900 de La Gauchetiere West, H5A 1E4 Montréal, Canada
15 August 2016
눉The check-in staff rushed through their explanation of the hotel's facilities, and missed a lot of information. There wasn't a queue, and the impression they gave was that they were disinterested. I've read this comment before on the site, and agree that it gives a bad impression. We paid for breakfast and it was terrible, the worst I've ever had at a 4 star hotel. I found a far cheaper deal for exactly the same room and conditions, before we stayed. Unfortunately, Booking.Com took ages to respond to my email, and even though I provided a screen shot of it, refused to honor the letter of their "best rate guarantee." I will therefore not be using their service again.
눇Sabrina Frenette Tremblay, housekeeping supervisor, was incredibly helpful. I left my cardigan at the hotel, and she could not have been more helpful about making arrangements to post it back. She should be managing front of house, she's an asset to the hotel. The pool and Zen water gardens were beautiful, as were the lobby renovations.
14 August 2016
눉Lots of little steps up and down. For the price breakfast could/should be included.
눇Location. Concierge helpful.
15 August 2016
눇Perfect location.great value
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