Parking . $25 a day and one morning I had to wait 45mins to get in. First room wasn't clean or ready so we had to change rooms. Bathroom door handle was broken ... door didn't close properly.

Location and room size was good.

Stayed in April 2024

The room was very dusty. You'd wipe all the dust off your tablet or phone, then 5 min later everything was coated with dust again. We believe it was the air exchanger. The windows were very cold to sit by and had a lot of condensation. There were a lot of leaks from the storm. Buckets everywhere on the parking level. Bed was ok. I believe this hotel needs major updates. Oh, and no free WiFi. You have to be a Hilton Honours member. Which I am, but just a heads up to anyone that isn't. Otherwise, it was quiet after the hours posted, staff were pleasant and helpful. Location is awesome for uptown events/shopping.

Convenient location

Stayed in March 2024

$40 extra to look at the top of a building! Upgraded for the view ! I would suggest another teason for the upgrade because ghat view was deffinetly not worth the extra $ 40!

Stayed in March 2024

Small bathroom . Getting a bit dated

Location

Stayed in March 2024

That u are forced to pay for parking. So no real choice and no free parking close by.

The breakfast was good. Great selection

Stayed in March 2024

Breakfast

Breakfast average

Stayed in January 2024

Room however is a bit run down. Hair in tub. Sink plug broke. Rusty drain and splotches of something on the bathroom wall. Windows to the harbour view need work and was cold and hard to see out of.

Staff is 10 Star!

Stayed in January 2024

Ripped headboards, bathroom was discusting. Broken tiles, black mold, stained floor. Didn't want to shower. Should of asked for some money back.

Staff,location

Stayed in December 2023

For the price of it, I expected a lot more from the room. The beds and size of it were good. However the bathroom needs updating- shower head rusting, walls had mold, walls were peeling, maid didn’t wash floors properly and there was something dried and gross on the floor. The one bed headboard was peeling. Everything was an add on that wasn’t explained when I booked. Parking is pay to park, breakfast was quite expensive although it was good food.

The location and views were amazing! The staff were very friendly and courteous. The overall building looked quite nice and updated. Breakfast food was tasty and filling.

Stayed in October 2023

Starting to feel a bit tired and in need of some updates

It’s in a perfect location

Stayed in August 2023

Noise from nearby rooms and the corridor.

Lovely location on the waterfront

Stayed in September 2023

The shower tub had mold on the grout and needed updating

Excellent breakfast

Stayed in September 2023

Girl at the desk was not helpful and was abrupt

Good location

Stayed in September 2023

Breakfast lacking choices and pretty Canadian regular.

Good beds and location as well as kind staff

Stayed in August 2023

8th floor window was so fogged over with trapped moisture we couldn't see out the whole stay. $18 a night just to park... what a nice surprise. 👎 Pool was on sub level... so kinda dank.

Located close to restaurants and downtown

Stayed in August 2023

We had asked for rooms close together with a Harbor View. Our group was split on to different floors. Also disappointed that the area all around was under construction and many shops were closed. The hotel should update the rooms a bit and add Charging stations for electronic devises.

Location and the restaurant at the Hotel was excellent.

Stayed in August 2023

Noisy room

Location

Stayed in August 2023

The check in process was quick, perhaps too quick as the front desk clerk didn’t even let us know what time check out was. There was four of us in the room, as I let them know, however we were left two towels to shower and waited 20 minutes for more towels. The room phone did not work to phone the front desk, the one headboard had a patch scraped off of it, the chair had seen better days (fraying, etc). The room was definitely not up to par for a Hilton (we had stayed at the Hilton in Quebec City the night before and it was a much better Hilton hotel).

The location of the property is excellent despite current renovations to the waterfront area adjacent to the hotel.

Stayed in July 2023

Property didn’t honour the breakfast included with Booking .com tho the app shows it … a bit of an inconvenience

Great location

Stayed in July 2023

Check in was troubled finding my confirmation for the stay They claimed a name issue.

Good breakfat buffet. Good supper too. Clean,well maintained site.

Stayed in July 2023

As always, the staff is amazing. Friendly and welcoming!

Stayed in July 2023

The bathroom in unit 719 was subpar. Black (mold) around the tired-looking bathtub, the shower head had its own mind on how it like to spray, the tub wouldn’t drain properly so you ended up standing ankle deep in your own filthy water. No exhaust fan in bathroom left it feeling constantly damp & humid. Pool was in a very warm, non well-ventilated room, and you had to go through it to get to the uninspired gym. Ad for hotel showed pay-per-view movies: that was non existent. Good thing we brought laptops to access streaming services. Had to watch TV independently from each other. Door lock stopped working randomly. Daughter couldn’t open door from inside, I couldn’t open door from outside. Took about 20 minutes for guy to get there & use his manual key. Hotel needs more luggage trolleys! A/c Was hit or miss - couldn’t get the fan to stay on in order to circulate the air. Windows didn’t open so the air felt ‘canned’, humidity streaks on double-paned windows.

Comfy beds, great view from #719, fantastic location. Convenient all-enclosed access to parking garage, shops & restaurants. Some folks had breakfast provided. We didn’t. Not sure what the magic words were. Buffet was definitely not worth $20!!! Room Definitely not worth almost $900 for 2 nights: The bathroom in unit 719 was subpar. Black (mold) around the tired-looking bathtub, the shower head had its own mind on how it liked to spray, the tub wouldn’t drain properly so you ended up standing ankle deep in your own filthy water. No exhaust fan in bathroom left it feeling constantly damp & humid. The shower curtain was filthy and stained. Paint and wallpaper peeling. Overall did not feel clean even after taking a shower. Pool was in a very warm, located non well-ventilated room that reeked of chlorine, and you had to go through it to get to the uninspired gym. Ad for hotel showed pay-per-view movies: that was non existent. Good thing we brought laptops to access streaming services. Had to watch TV independently from each other. Door lock stopped working randomly. Daughter couldn’t open door from inside, I couldn’t open door from outside. Took about 20 minutes for guy to get there & use his manual key. Hotel needs more luggage trolleys! A/c was hit or miss - couldn’t get the fan to stay on to circulate air. No windows that open so air felt very ‘canned’, humidity streaks on double-panes windows. Had a few asthma attacks :-(

Stayed in July 2023

The parking situation. Advertised as parking available, when it is across the street, into a mall, through the mall, down the stairs ! and paid parking at $23 ( if you turn your $19 parking fee into a pass to allow you to come and go more than once per day). The Mall itself was almost shopless with just a couple of shops and a few bars. The air condition in the room would not switch off and on informing the front desk they immediately sent a repairman who fixed it, but when we returned later that night the heat had failed again and we couldn't be bothered to call again ,so we just went to bed.

Place was very clean and comfortable.

Stayed in June 2023

Location

Stayed in June 2023