Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Ontario hotel reviews
  4. Toronto hotel reviews
  5. Reviews of Hilton Toronto

Reviews of Hilton Toronto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

145 Richmond Street West, M5H 2L2 Toronto, Canada

#77 of 108 hotels in Toronto

Guests' Choice

Review Score

Based on 822 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.0

  • Free WiFi

    7.1

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    We had 3 adults in a jr suite but we needed to ask for sheets/pillows for the sofa bed. None in the room

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Good stay overall just disappointed in some of the costs
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The cost of your food so I did not eat at the hotel and also the cost of the food in the market area , these seemed very overpriced

    He rooms were nice,big and clean. Staff were friendly and helpful

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Great stay will come back.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was food left on the hallway floor from another room service overnight and it smelled throughout the floor

    It was a great location and clean rooms

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    New but some amenities in the room is a tad old-school.
    • Leisure trip
    • Solo traveler
    • Junior King Suite
    • Stayed 3 nights

    The main room could be brighter. It was very dark with the curtains drawn, and I had the curtains drawn most of the time because I could see offices directly about 10-15 meters outside my window. The staff at check-in said I had one of the newly renovated rooms; however, there was a crack in the mirror behind the coffee maker. There was also a panel on the vanity in the bathroom that fell off when I pulled the drawer open to get to the blow dryer. I had to line it back up and put it back into place and from then on it didn't come off. Also for the price, I would have imagined that the room would have a newer coffee maker (wasn't a Keurig or Nespresso), blow dryer (was an old-school Conair), and iron.

    Size of the room was great. I had a jr. suite that came with a king-size bed. I loved that the bathroom was very bright. There were also a lot of outlets and USB charging ports all around the room. Room service food was delicious!

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Glad we stayed but for a deluxe room, it didn’t meet expectations
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night

    No coffee bar in room nor glasses for water Only 3 towels for 4 persons Conditioner was empty in shower Thought $74. to park from 1:30pm Thursday to 11am Wednesday was ridiculous

    Beds were great View was interesting Grandchildren loved the pool

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed sheets had blood on them didn’t notice till the next morning

    The location

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    weekend to toronto
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Room was clean and spacious

    Stayed in January 2024

  • Reviewed: February 26, 2024

    9.0
    Enjoyable overall
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our heater was quiet on high fan, but super noisy on the low fan. The outside noise from sirens and cars racing on the road kept us awake. The hallway noise was loud. Though we realize being a Saturday night made the noise level higher. Would have like a lunch location within the hotel.

    Staff, room, and location. The staff were extremely friendly and efficient. The room was spacious, clean, and stylish. The location is right where you want to be. The pool is excellent and warm.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room didn’t have working fridge (but it did get fixed)

    Location and friendliness of staff

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No free breakfast

    Staff and view

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Not bad
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When I arrived to the hotel and checked in, the front desk told me I still owe $453 when on booking.com it said it will be payed in advance and before my stay.

    Property is nice, clean, kept well but construction going on

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    For the price of the room , no breakfeast free and parking is a joke.

    Room nice and the place

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shuttle service

    Close to airport

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Security

    Great location, friendly staff.

    Stayed in December 2023

  • Reviewed: January 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    restaurant under renovation the steam sauna no acitve

    big size and clean room. amazing swimming pool. The gym was good.

    Stayed in December 2023

  • Reviewed: January 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    I found it draftey by the window

    The maid service was great

    Stayed in January 2024

  • Reviewed: January 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No ice in the ice machine, I tried to extend my stay reception said to do so on booking app.. I tried but no reply.. so we left

    Location

    Stayed in January 2024

  • Reviewed: January 14, 2024

    7.0
    Great location and room. Very old and useless TV system.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I cannot believe their tv system does not offer streaming services. It’s the same I found many years ago and has lot been updated!

    Location. The room was great.

    Stayed in January 2024

  • Reviewed: January 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Renovations long walk to elevator with luggage and kids

    Location

    Stayed in December 2023

  • Reviewed: January 10, 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    access to the room

    room

    Stayed in January 2024

  • Reviewed: January 9, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Sauna not working and tv movie option in room not working, loud alam sound went off in room at 8:45 am.. scared us and place also under construction

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Nice rooms. Poor WiFi
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    WiFi coverage was poor. The connection was extremely slow and kept dropping out. Very frustrating.

    Great location, clean, quiet and spacious room. Comfortable bed, nice features like built-in charging ports

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    Very good overall
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    Front desk Staff could be a bit disorganized.

    Breakfast, location.

    Stayed in December 2023

  • Reviewed: January 4, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The lack of a stocked bar in the room. My late arrival meant that room service was over and the lack of a traditional stocked mini bar meant I wasn't able to unwind after a long trip.

    Stayed in December 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: