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265, rue Drouin, G0S 3G0 Scott, Canada
24 August 2015
눉Arrived after booking online and specifying arrival time of 0100 to 0200 after driving from Ontario with my wife and infant son. Beautiful establishment, walked into lobby through automatic doors, door to hallway of all rooms also wide open. No staff. Called the front desk 5 times, no one answered as I listened to it ringing. Yelled as loud as I could in the lobby...no answer. Being concerned over the safety of staff and guests I called police who responded in 10 mins. When police arrived, they advised me they had been here before to respond to an alarm and had the same issue....they could not find anyone!! Police located a phone number of a manager and called them at home. They were advised an employee may be working in a separate part of the hotel/winery. Police left me in the lobby and returned with a staff member 10 minutes later-a cleaner. He booked me in and we went to bed at 0230. The next day the front desk agent apologized and said they "have a solution". The solution was to charge me the full rate and also for a bottle of wine. Service? I will let you decide. The likelihood of theft, and liability will prevent me from going anywhere near this place. It is beautiful, but has the worst security I have ever seen.
26 January 2015
눉it was a bit hard with a "feedback". We requested a washing machine liquid and there were no light outside in the barbeque area. The following day nobody came. I had to come again at 7 pm and request same things again. Thankfully reception girl was really helpfull and brought liquid herself. But light remained unfixed. Another issue wwas price!!! And that wasn't a pleasant experience. We booked through booking.com with a certain price, but when my cc was charged it was charged with $200+ dollars extra. Thanks God I noticed that immediately and had with me my booking price confirmation. My invoice was corrected, but it is not fair a all and a bit fishy why is happends this way?
눇Accomodation is just amazing. personel looks professional and is really friendly. We enjoyed a lot our vacation! And we definately will come back
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