Room was a bit worn down and broken mini fridge, charger etc.

Location was fantastic. Close to Old Quebec and had great views.

Stayed in April 2024

The loud alarm that kept going on around 10:30am. Would be nice if hotel could provide toothpaste on request as it is a basic need.

Location in regards to the Quebec City and the view from the room.

Stayed in April 2024

Cons: the hotel is in need of a make over, definitely worn down in the room. The sheets and beds were itchy. The bathroom was dusty. Nothing overtly gross or scary tho! Definitely paying for location.

The location of the hotel is perfect! Very walkable. The view of the Plains of Abraham was beautiful from our room! The staff was so friendly and helpful! We ate at both restaurants on property and the food was great, the staff so kind, and views wonderful.

Stayed in February 2024

Key cards constantly weren’t working. Shower rarely had hot water. We stayed there 4 nights and I only had one hot shower, but every time we tried to tell the hotel staff it seemed to be working. It was also overrun by children due to spring break.

Great location

Stayed in March 2024

There was no room service, the pool was always over packed, the towels at the pool section were not often filled

The location was good

Stayed in March 2024

It's a bit dated at this point. It's apparent there have been many attempts to keep it up to date (including our room smelling faintly of fresh paint), but it seems limited by its age and original architecture. It could stand to get a real overhaul with updates of the bathrooms and the lighting and in-room amenities. The wood laminate floor in my room from the most recent renovation is already starting to show its age. Reasonably clean and comfortable.

This building has the feeling of a classic old hotel. I really love the reception area, the check-in, the elevators are zippy, there's ample parking in the garage, and on the upper floors the views are just amazing.

Stayed in March 2024

The Pool and the spa

Stayed in February 2024

The toilet was old and the shower wasn't cleaned at all... Also the desk had coffee drops from people before,

The pool and hot tubs was very nice

Stayed in February 2024

Rooms are starting to show their age.

Enjoyed the restaurants on-site and the cost for location is great! Rooms were clean and the people were exceptional. Very friendly, professional and kind.

Stayed in February 2024

The hotel was very outdated and not very clean, also we went to the restaurant that is attached and stood for almost five minutes waitonf to be seated or even acknowledged and we weren't so we left.

I loved the location and the no carpets in the rooms!

Stayed in February 2024

To have ink to print at the business centre . I struggle with that as I had important docs to print . I was not able to do it from the ring desk . I asked to put ink in the printer that never happened. One of the reasons why you stay I a hotel like Concorde is to have access to this kind of service. . Not everyone likes to send private information to the front desk for printing . This. An be imprioved. I asked to speak with the manager and he didn’t do anything about getting the ink. Went back during the days I stay and no effort was made to have it.

Breakfast was ok

Stayed in February 2024

no everything is good.

overall

Stayed in February 2024

The hotel was very busy during check in, and the wait for elevators was often quite long. The cleanliness of the room was not great, and the walls were very thin. Children were running through the halls at night, and were playing on the elevators as well! Overall, the maintenance and fixtures in the room were adequate, but rather dated and in need of fixing or replacing.

The hotel location was very good for experiencing the winter carnival, and offered many restaurants within short walking distance. The view from our room on the top floor was spectacular, especially at dusk / dawn.

Stayed in January 2024

ROOM WAS TOO COLD. COULD NOT INCREASE LEVEL TO A COMFORTABLE LEVEL

BED VERY COMFORTABLE. LARGE ROOM WITH AN EXCELLENT VIEW. PRIME LICATION.

Stayed in January 2024

Convenient

Stayed in December 2023

The parking facility and the way it's managed. If there could be some improvement on that aspect would be very helpful for the guests.

Overall the location and view from my room was very nice.

Stayed in December 2023

The room was old and not so clean

View was great

Stayed in January 2024

The hotel itself seemed a bit run down. Lots of scratches and signs of wear and tear on the furniture in our room, pool with no towels while we were there, hot tub not very hot, very basic exercise room.

Great location close to Plains of Abraham for skating and sledding and only a 15 minute walk into the heart of the city. Nice restaurant in the hotel was a plus. Staff were extraordinarily helpful and pleasant. Easy valet parking.

Stayed in December 2023

however the main desk, coffe machine and mugs were dirty. The couch and heat system are very old and one of the bed lamps didn.t work.

the location is good and on high floors has a great view,

Stayed in December 2023

The bathroom should be renovated. They looked super old and not well maintained.

Location was perfect. We walked to all the attractions.

Stayed in December 2023

parking spot. It was not enough for my car during my vacation. On the last day of my stay at the hotel I had to find another parking space

location and view are wonderful

Stayed in December 2023

Sound proof, great view

Stayed in December 2023

King room with the best view of old Quebec & st Laurent, on Grande Allée

Stayed in December 2023

Rooms and facilities are feeling their age

Spacious rooms, onsite dining

Stayed in December 2023