55 St-Jacques Street West, H2Y 3X2 Montreal, Canada
#23 of 133 hotels in Montreal
Guests' ChoiceBased on 1105 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 27, 2024
Alejandro
MexicoThe location is convenient and the architecture of the building is impressive. Great restaurant.
Stayed in March 2024
Reviewed: March 26, 2024
Lynn
CanadaThe edge of the King mattress was giving way.
It always helps when you get an upgrade, but two great restaurants on site, super helpful staff. Room was quiet with 12 foot ceilings and two massive windows. They had the most amazing free water in the lobby that we are trying to reproduce at home. Very refreshing. Good location. Walked to Salumi Vino - excellent Italian and ordered in pizza from nearby. Five good days.
Stayed in March 2024
Reviewed: March 26, 2024
Kathleen
United States of AmericaPhone didn't work and mini-bar was never restocked.
Staff went above and beyond to provide us with an extra comfy chair. All personnel (desk, restaurant, doormen) were exceptional and bilingual!
Stayed in March 2024
Reviewed: March 26, 2024
Mark
United States of AmericaThe staff was courteous and attentive. My room was well appointed, large , very clean and great views of the city. It was well located at the edge of the old town.
Stayed in March 2024
Reviewed: March 25, 2024
Ball
United KingdomIt was hard to get the coffee machine working and we lost quite a number of capsules into it. Lighting was very poor.
In the heart of the old town and very close to lots of eateries and public transport
Stayed in March 2024
Reviewed: March 21, 2024
David
United States of AmericaVERY slow elevator and problem with room key.
Location, the restaurants in the hotel, everything
Stayed in March 2024
Reviewed: March 20, 2024
Ruth
United States of AmericaThe location was perfect. Adjacent to Old Montreal, the river and downtown. The front desk staff was so helpful and welcoming. The restaurant was great, too.
Stayed in March 2024
Reviewed: March 19, 2024
Robert
United States of AmericaNothing
Old Montreal, close to shops, dining, attractions. Great restaurants onsite, friendly, helpful staff.
Stayed in March 2024
Reviewed: March 17, 2024
Agnieszka
United States of AmericaLong wait for breakfast , kitchen messed up, but these things happen. Breakfast was yummy.
Location is superb, right in the middle of Old Montreal. Walking distance to great restaurants and historical sights. Front desk staff was very nice and helpful. Service is excellent ( water and chocolates arriving every evening ). Breakfast was delicious and dinner in the japanese restaurant in the hotel was the best meal we had in Montreal.
Stayed in February 2024
Reviewed: March 16, 2024
Peter
CanadaClean, quiet, comfortable, classic decor, lovely neighbourhood, thoughtful and professional staff.
Stayed in March 2024
Reviewed: March 15, 2024
Bradley
CanadaThe only issue was that the valet parking seemed a little pricey.
Great property, location, staff
Stayed in March 2024
Reviewed: March 13, 2024
Victoria
United States of AmericaI would love to be welcomed back when I visit. We have now stayed at your hotel about 5 times, but we are still asked if this is our first time staying with you. When I worked for the Hotel Intercontinental, my job was to keep track of guests that were regulars. This makes a huge difference to guests who are loyal! We love your hotel, you do a great job.
Stayed in March 2024
Reviewed: March 10, 2024
Paul
CanadaNo swimming pool
Beautiful corner room overlooking the square. The staff is so friendly and courteous. The housekeeping service comes twice daily. Free Eska water bottles in room and Nespresso machine. Short walk to so many fabulous restaurants, museums and Place des Arts. They even have a pool table/man cave in the lobby with fireplace and sports on television.
Stayed in March 2024
Reviewed: March 9, 2024
Michael
AustraliaNil
Everything nil complaints. Staff were excellent.
Stayed in March 2024
Reviewed: March 4, 2024
Peter
United States of AmericaHelpful desk clerk Maria, Jonathan the Concierge who was amazing, and the room upgrade we took which was well worth it. The location and the comfort of the hotel are some of the reasons we are repeat customers here. We also enjoy and appreciate a pool table they have, as well as Rain Spa in the building.
Stayed in February 2024
Reviewed: February 25, 2024
Susan
United States of AmericaThat I was so comfortable- I slept directly through the reason I arrived initially. Missing the walk around town, your French restaurant, my wine and an aperol spritz
Staff was professional, from the woman who checked me in- and walked me to the elevator upon explaining facilities and checking me in to the breakfast staff the next morning. Cheerful, friendly- WOW. At one point there was an early morning desk staff (Saturday, Feb 24), a girl w long dark hair who assisted me w my WIFI, to the guy w gorgeous longer hair- who told me about a specialty chocolate shop around the corner- and up until the final moment- entering the taxi- the guy w the shorter hair- grabbed my bag and placed it in the back of the cab. I did not once- pick up on the fact that I could be bothering anyone- which, being in the service industry myself- I know it can be challenging to contain, and I felt if I were to own a hotel EVERY SINGLE ONE OF THESE PEOPLE WERE SUPER STARS and would be hired. WHAT A STAFF. What a nice space.
Stayed in February 2024
Reviewed: February 15, 2024
Lucy
United KingdomNo curtains - just a blind that wasn’t very effective
The bathroom was very nice and the room was quiet and comfortable- the staff were really friendly and helpful
Stayed in February 2024
Reviewed: February 14, 2024
Jane
United States of AmericaUnfortunately, there is a homeless encampment on the far side of the hotel. The maid service, wow, very good, was late in the day. A couple days we came back from our outings and our room was not yet made up.
We loved the spaciousness and comfort of the junior suite, which we upgraded to upon arrival when our superior king room was not ready. The location in old Montreal was wonderful. There are two restaurants on the property as well as a comfortable bar. We enjoyed both restaurants for dinner, as well as breakfast
Stayed in February 2024
Reviewed: February 13, 2024
Beth
United States of AmericaLocated in the heart of old Montreal.
Stayed in February 2024
Reviewed: February 11, 2024
John
CanadaWe did not eat at the hotel. It was lovely, the staff were all very friendly and helpful, we wanted for nothing. The spa was wonderful, comfy beds. Great location, close to China town, old Montreal, St. Catherine Street. Our room was very large, clean and bright. No carpet which was really nice.
Stayed in February 2024
Reviewed: February 9, 2024
Tripp
United States of AmericaThe very loud disco party in the street outside the strip club across the street until 4am was intolerable, we will never recommend your facility to anyone unless this is cleaned up.
The hotel, room, location, staff, everything was excellent!
Stayed in December 2023
Reviewed: February 9, 2024
E’ron
United States of AmericaBed very comfortable Shower was perfect
Stayed in February 2024
Reviewed: February 8, 2024
Emily
CanadaNothing
Loved the location, ambiance, friendly staff, and the always amazing Rainspa. Easy walk to fantastic dining options, historical sights and the metro station is right there in case you want to go anywhere else. Staff were friendly and helpful. We will return!
Stayed in February 2024
Reviewed: February 3, 2024
France
FranceNothing
Fantastic
Stayed in January 2024
Ko Chang, Thailand
Kuala Lumpur, Malaysia
Madrid, Spain
Kenmare, Ireland
Deadwood, USA
Luhansk, Ukraine
Puerto de la Cruz, Spain
Kunming, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content