Microwaves are not included in the rooms. Many of the vending machines on different floors did not work. The gift shop was closed. There aren't any play areas for children.

I included the cost of breakfast in my stay. The quality of the breakfast was excellent and service was also excellent. Front desk staff was also very helpful. Room service was also very prompt. The pool was great for swimming for my twin niece and nephew.

Stayed in April 2024

Wi-Fi was really bad. Kept getting kicked off. Didn’t know my rewards number (it’s saved on other devices) so I wouldn’t sign on the Wi-Fi from my laptop. Only my phone.

Staff was friendly, The property was very clean. I liked the daily cleanup service in the room, the gym was nice and I liked that it was stocked with water bottles.

Great location , lovely helpful staff

Everything was good

Great location and service

I stayed in a connected room for 4 nights.One of them is very noisy even at 11pm and I can clearly heard about what they chatted about in the next room.

Location is very good

the view !!

Staff were very friendly, especially front desk and lounge staff

Price of parking!

Very clean and lobby smells so good! Great location

I would have rated it higher but there was no wifi. When I tried signing up it still didn't work.

Friendliness of staff and quick check in

Long hallway walk to get to our room

Large clean rooms

Not through any fault of theirs, our original room with a "view" had a lovely view of a homeless encampment and drug addicts. They were very happy to honour my request almost immediately, and we were quite satisfied with the new accomodations.

The staff were exceptional. they were courteous, friendly and very helpful. Allowed us to leave our luggage after checkout, so we can go to our appointment without dragging it hither and yon. lol

Price

Good standard of accommodation

With a huge selection of rooms they provided a room facing a homeless encampment. The encampment itself was not a problem but they had a dog that barked through the night and woke us up. The hotel could have chosen not to place people in the rooms facing the encampment.

Great location. Close to Eaton Center, Richmond Station restaurant (best in city)

Parking rate was outrageous. This is no way to treat a customer who has to drive to the location. If someone is not staying at the hotel - fine, charge them what you want,

The limited breakfast room service options

The valet staff were wonderful, check in and check out was very smooth.

Room temp was tough to adjust.

Clean, affordable, friendly staff, brilliant gym, didn’t try the bar/lounges but they looked super inviting.

The sour smelling covers

Everything would have been perfect except for the funny smell when we got into the room. The room has what I can describe as sour smell as soon as I get in and I get into the bed, I find that it was coming from the covers.

Expensive and had to pay for parking.

Beautiful clean hotel centrally located. Staff very accommodating and super friendly. Breakfast was excellent.

Great location! So close to the Eaton Center and skating!

Pool is not great thing. Play room was closed

Excelente Location, friendly staff

You need to registrer for Mariott membership to access free wifi, and they charge u on invoice strange fees for internet. So incredible in 2024 in such a big resort chain .... I had to do a reclamation front desk.

The bedroom and bathroom are not really modern but its confortable. The Mariott is well located, so closed from Eaton Center - under 2 minutes by foot, and downtown. The gym on rooftoop has well furnitures. The breakfast buffet and staff are nice. The direct parking access to the hotel is really confortable.

You need to use your room key in the elevators. No big deal but you need to learn on your own. No one told us and I didn’t see any signs. I thought the elevators were just not working. Also when I booked I thought parking was included but it was t.

Breakfast included was nice. Good selection

Bed wasn’t comfortable. Change rooms were too far from pool

Very friendly staff, clean.

The hotel was "almost" at everything, but the level of service and customer experience were not worth the price, and left a lot to be desired. As one example - we were celebrating our 20th anniversary, which I let the hotel know, but they did not bother to write it down anywhere, when we were not best pleased that the room was not ready for 4 people even though that is what we ordered (2 towels for example) and re-told them about the anniversary they again did nothing. And when eventually someone knocked on our room door at 9pm with a plate with 4 pieces of chocolate, they had our name misspelled!

The location was excellent, it was very easy to get to the hotel. The room was vey big and the bed was vey comfortable, and I liked the little afternoon complimentary drinks.

Parking fee, price was little over

Location, room, pool, and breakfast