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Reviews of Mount Royal Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

138 Banff Avenue, T1L 1A7 Banff, Canada

#22 of 49 hotels in Banff

Guests' Choice

Review Score

Based on 626 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.7

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 13, 2024

    9.0
    Great stay.
    • Business trip
    • Family with young children
    • Centennial Room
    • Stayed 1 night

    Location is great.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Enjoyable stay
    • Leisure trip
    • Family with young children
    • Heritage Room
    • Stayed 1 night

    Excellent bed/mattress; quiet room

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Will go again because of location in the town
    • Leisure trip
    • Family with young children
    • Heritage Room
    • Stayed 7 nights

    One of our party had an internal facing room and the window was fixed so the room was airless (Room 450). Not sure 454 was much better. Hot tubs looked OK - but bar next to it is small and is fridge-based with no actual bar. The tubs are often full and attempts to ration visits to 20 minutes as promised failed. The redesigned lobby bars and restaurants are a disappointment. The refurbished 'sports bar' which was in use a few years ago (and perfect for a bar meal and a beer with loads of seats and TVs) has been changed to a function room - and not open. The main restaurant/bar is not large and they want diners not drinkers so meeting there for a drink was not easy as seats minimal.

    Location is perfect for Banff town shops and restaurants, and getting to the ski resorts of Norquay and Sunshine Village. Hotel is good, though rooms are not very spacious, particularly the King doubles.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    Excellent!
    • Leisure trip
    • Travelers with friends
    • Centennial Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot tubs too small.

    Very nice great location!

    Stayed in February 2024

  • Reviewed: February 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Centennial Room
    • Stayed 6 nights

    Very dark room, impossible to see the insides of the closet

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Wifi was not good.

    Location

    Stayed in January 2024

  • Reviewed: January 17, 2024

    8.0
    Great one night stay
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room faced the air conditioning unit on the roof, so the view wasn't very nice to look out on. Also i found it strange the tv was on the side wall and not at the end of the bed.

    Location was great. Right in town. Close to everything. Nice that they offer a complimentary glass of wine

    Stayed in December 2023

  • Reviewed: January 5, 2024

    7.0
    Good location
    • Leisure trip
    • Family with young children
    • Heritage Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room is small

    Location along the Main Street

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 8 nights

    Bed sheets (Bottom sheet) were too small and kept coming undone which made sleeping uncomfortable

    Excellent location Easy check in and out process Hot tubs - lovely to use

    Stayed in December 2023

  • Reviewed: December 4, 2023

    9.0
    Fantastic Stay!!
    • Leisure trip
    • Group
    • Centennial Room
    • Stayed 2 nights

    Being charged for parking.

    The staff were wonderful, the room size and beds were comfortable. We had a view overlooking Banff Ave. The food in the Brazen restaurant was fantastic.

    Stayed in December 2023

  • Reviewed: November 30, 2023

    8.0
    A good experience. We will stay here again.
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 1 night
    • Submitted from a mobile device

    It is definitely an older building. The room was nice enough but the barn doors on the bathroom did little for privacy.

    The location was fantastic.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    9.0
    Excellent Hotel in the Heart of Banff.
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 2 nights

    The price is a little high for my taste (but that's just because I used to be a cheap backpacker!), but considering the location, it is honestly reasonable. The first-come-first-serve parking isn't ideal, but understandable. The only super minor issue we had is that the room was advertised to have a bathtub and did not, but there is a hot tub on the roof so it isn't a big deal. Overall, good stay.

    This hotel is excellent! The room was spacious, clean, and very modern, the restaurant has good variety, excellent food, and a nice atmosphere, staff are very friendly, and the hotel is conveniently located in the heart of Banff.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    7.0
    Great hotel - stressful experience due to lack of guest parking
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 1 night

    The one major downside of this hotel is the lack of parking. There is not enough guest parking to accommodate everyone and it was very stressful circling around the town hoping for a spot to come available every time we left. The first day we could not get a spot at all and ended up luckily seeing someone pull out of a spot on the street where we parked overnight. I was only able to pay for 2 hours though and had to keep renewing but the machine would not allow me to book the next morning. I had to set my alarm for early the next morning to pay for the parking again so we didn't get ticketed or towed. This is not how I want to spend my weekend away. The parking was very expensive and I paid about $18 for 4 hours. The next day we planned to get back early from our hike to make sure we got a spot and we rushed back from our outing to be back for 3:30pm. Again everything was full and we were left scrambling for a parking spot. When we asked the front desk about other options or suggested a parade we saw from our window we were discouraged from parking elsewhere because it did not have the same security as the hotel lots (which were full). There is an option to park a far distance away on the edge of town and take a shuttle in but that was not convenient when we were taking luggage and other bags in and out. This parking issue seems to be a chronic problem with the hotel and I think they need to be prepared to make other parking arrangements or at least refer people to another lot. It really put a damper on our experience and caused unnecessary stress and it made me not want to come back even though everything else about the hotel was great.

    The location of the Mount Royal Hotel is perfect right in the heart of Banff Avenue and a short walk to restaurants, bars, and shops. We were upgraded for both nights with a great view of Banff Avenue below. We loved the hot tub and enjoyed soaking after dinner. The room was a great size, very clean, and with all the amenities we needed like a kettle, coffee maker, a robe, and lots of towels.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    7.0
    Comfortable and relaxing.
    • Leisure trip
    • Group
    • Heritage Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The lifts were not working in certain areas so the walk to the reception was very confusing. At one point we ended in an area under renovation and another time we ended up on the street and had to walk down the Main Street back into the hotel. It was sometimes difficult if you had all your luggage. We did mention at the front desk that signs around the hotel to help you navigate your way around would be helpful. This was not done during our stay. The young man called Cole who worked in the bar on the roof was very helpful and friendly. Nothing was too much trouble . Lovely employee.

    Beautiful hotel and comfortable bed.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    8.0
    Amazing
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    So clean, location is great, great hospitality

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Centennial Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Small rooms

    Rooms newer-looking on the inside than the look of the motels hallways

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    This is a great downtown location close to everything - we didn’t realize there was a sound machine in the room and that
    • Leisure trip
    • Family with young children
    • Centennial Room
    • Stayed 1 night
    • Submitted from a mobile device

    The electrical outlets on both lampstand side tables did not work - we managed to find enough outlets for three people to charge our devices, but we had to search for them and unplug a lamp. At least we found plenty of plugs, but a couple of items did not charge and we’re dead in the morning because we didn’t realize the charging stations didn’t work.

    Location was perfect!! We could walk to the restaurants and sightsee around town. It was a perfect location!!

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Nice room, great location
    • Leisure trip
    • Solo traveler
    • Heritage Room
    • Stayed 4 nights

    $50 per night instant charge for incidentals. While other hotels do a credit card hold, this hotel actually charges your card right away, and then returns the money a few days after you check out. The hotel is very big. I stayed in the Heritage wing, which meant a long walk inside to get to the room, including ~10 stairs. When you're doing it with luggage or if you have mobility issues - this can be a challenge. The stairs did seem to have an accessibility chair lift, but I imagine it's a real bummer to use several times a day just to get to your room. If you have mobility issues - I recommend consulting the hotel before booking a room. The room was pretty dark, especially the closet area (with the fridge and safe inside) and the dining table. Overall - pretty high price.

    Great location, close to many restaurants and shops Decent size room Well-equipped (fridge, safe, Nespresso coffee machine) Clean & comfortable Public bus station (Roam) next to the hotel Nice little museum and library area on the 2nd floor

    Stayed in September 2023

  • Reviewed: September 28, 2023

    8.0
    A nice hotel for a couple of days.
    • Leisure trip
    • Couple
    • Centennial Room
    • Stayed 2 nights

    I booked a room with supposedly 2 queen sized beds but they definitely were not queen. Also the pillows were very small.

    The location was perfect. It was right on the Main Street where most of the shops and restaurants are located. There was plenty of parking and close to the hotel entrance.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Centennial Room
    • Stayed 2 nights
    • Submitted from a mobile device

    NA

    Visited in September. Rooms are top notch. Parking was easy and right at the hotel. Friendly staff, nice location - close to all you may need. Enjoyed breakfast at Brazen too.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Loved the proximity to shopping, restaurants, nature all around
    • Leisure trip
    • Family with young children
    • Centennial Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bit worn in certain area A bit expensive

    Staff Beds were comfortable Location was SO good Water in lobby Parking good

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Heritage Room
    • Stayed 1 night

    shower door was tricky to maneuver (would not open all the way and then got stuck). bed linens were not enough to keep warm, had to ask for extra but they only provided another sheet which also was not the most sufficient

    place was clean. staff were very helpful and kind. location was amazing

    Stayed in August 2023

  • Reviewed: August 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Heritage Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Location

    Stayed in August 2023

  • Reviewed: August 18, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Heritage Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The furniture was old and damaged, the room and decor seem very dated. The hallways also need a face lift.

    Great location

    Stayed in August 2023

Showing 1 - 25

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