200 Bass Pro Mills Drive, L4K 0B9 Vaughan, Canada
#9 of 22 hotels in Vaughan
Guests' ChoiceBased on 701 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
9.0
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End of dialog contentReviewed: April 14, 2024
Kevin
United KingdomThe bathroom doors where terrible and the included breakfast was good but not enough options, if I was to stay again I would not bother adding the breakfast and save my extra cash to dine out instead
Great location, spacious rooms and friendly staff
Stayed in April 2024
Reviewed: March 19, 2024
John
CanadaNoise from fridge and fan
Delivered on expectations
Stayed in March 2024
Reviewed: March 18, 2024
Raiza
CanadaEven though I made a reservation almost a month ago, I still got a room with a bathroom with accommodation for disability. I was told there were no more rooms available. The pillows were not very comfy, and the had to ask for soap, shampoo, conditioner refills (we were 2 people, and got only one item of each). Breakfast was good, but I'm more a buffet person, so the a la carte menu was ok. Sayim, the person who served us breakfast on Monday was in a rush, completely out of patience, he seemed to be forced to smile, almost took the menus away from us when we ordered. We just wanted to finish breakfast that day and just go.
The room was very comfortable. Both the room and the place overall were very clean, breakfast was good, and the staff was courteous and professional. It is not my first time at Novotel, I love the location and the fact that breakfast is included. Joby was our server Saturday and Sunday, and I have one word to describe his service: Outstanding! He was so courteous, attentive, always with a smile, and flexible with our requests. And we were happy to see that there were some renovations going on, meaning that the hotel will probably have a great makeover.
Stayed in February 2024
Reviewed: March 17, 2024
Malka
CanadaCarpets arent clean
location but hotel needs more TLC
Stayed in March 2024
Reviewed: February 22, 2024
Erwin
CanadaDistance from our destination. Picked hotel because of price
all good
Stayed in February 2024
Reviewed: February 11, 2024
Jayna
NetherlandsUnder reno's currently which is makign the rooms a little sparce. Will be better once they are done.
Staff are great.
Stayed in February 2024
Reviewed: January 8, 2024
Kariman
United States of AmericaNo complaints
Clean place and close to mall area
Stayed in January 2024
Reviewed: January 4, 2024
Norma
CanadaNo breakfast included .
Clean room
Stayed in December 2023
Reviewed: December 29, 2023
Ash
CanadaWashroom has no lock on the door. They should have included breakfast for the price I paid. The breakfast price was $30 per adult and $30 per child for 8 yrs old. We decided not to have breakfast, it's too expensive. That's disappointing.
Stayed in December 2023
Reviewed: December 18, 2023
Cecilia
United States of AmericaElevators did not seem up to date with rest of building.
Staff was very informative and accommodating. Facilities were clean. In a very convenient area. Upgraded very much since the last time I was here when it first opened many years ago. Comforting with lots of security around (but possibly due to events that were happening at the hotel during my stay, and busyness did not impede stay. It was still roomy to get around and coordinated.
Stayed in December 2023
Reviewed: December 17, 2023
Behome
CanadaFor the price being paid per night, breakfast should be included.
Room was clean. The bed was comfortable. Staff were very nice and helpful.
Stayed in November 2023
Reviewed: December 10, 2023
Ia
United States of AmericaOnly complaint is the lack of privacy of the poorly designed bathroom doors in our room; French doors with no lock and transparent frosted glass. Most travelers value privacy when using bathroom.
Location. Up to date and newer. Restaurant onsite.
Stayed in December 2023
Reviewed: December 3, 2023
Allen
CanadaAlthough I enjoy the gym being open 24/7 it could use a facelift.
The restaurant has a great selection and the food tastes great!
Stayed in December 2023
Reviewed: November 27, 2023
William
Canadano glasses in the room and had no instruction on how to use the elevator....which was different
room.....
Stayed in November 2023
Reviewed: November 20, 2023
Jim
CanadaThe room had a door connecting to the room adjacent. I felt like someone could break in at any time and like we had less privacy as a result. Washroom was small and doors didn't shut. Shower was confusing to work.
Restaurant was very nice. Food was delicious.
Stayed in November 2023
Reviewed: November 9, 2023
Rochelle
CanadaFor the cost of my room the bed was squeaking, the paint was peeling, the door for bathroom was just very hard to close. Alot was happening in the room. The staff was okay but you could sense the annoyance.. and the food was okay..I always came here for the food and I notice the taste always changes!
I enjoy the stay, as always. The location is always great.
Stayed in November 2023
Reviewed: November 9, 2023
Dileep
AustriaClean property close to the shopping center
Stayed in October 2023
Reviewed: October 31, 2023
Ab
NetherlandsI would have liked a buffet breakfast. Noiw I had beakfast included and that seemed to limit my choice.
Good solid hotel with comfortable room on a good exit location from Toronto
Stayed in September 2023
Reviewed: October 29, 2023
Paul
United KingdomSlightly off pitch
Pool access
Stayed in October 2023
Reviewed: October 28, 2023
Bartłomiej
PolandDecent good quality, much better than other 3* in the area
Stayed in October 2023
Reviewed: October 23, 2023
Laurent
SwitzerlandThe location is far from the centre in some kind of warehouse zone.
Very spacious and modern room. Very professional staff.
Stayed in October 2023
Reviewed: October 7, 2023
Martin
CanadaBreakfast a little pricey.
Nice rooms Clean Good service
Stayed in October 2023
Reviewed: October 6, 2023
William
CanadaGood location
Stayed in September 2023
Reviewed: October 1, 2023
Amelia
CanadaThe breakfast was excellent, the staff was able to accommodate my two rooms to be side by side, check in was very quick
Stayed in September 2023
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