Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. Ontario hotel reviews
  4. St. Catharines hotel reviews
  5. Reviews of Holiday Inn Hotel & Suites St.Catharines-Niagara, an IHG Hotel

Reviews of Holiday Inn Hotel & Suites St.Catharines-Niagara, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

327 Ontario Street, L2R 5L3 St. Catharines, Canada

#5 of 8 hotels in St. Catharines

Guests' Choice

Review Score

Based on 437 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: January 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Big renovations happening which I didn't know at the time of booking

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room showing age (work desk furniture, peeling tapestry). 2 uncovered electrical jonction boxes in the room, which could easily be hazardous with kids.

    Location, many restaurants nearby, personnel

    Stayed in January 2024

  • Reviewed: December 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was hard.

    Staff was helpful

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Small bathroom

    Stayed in September 2023

  • Reviewed: November 25, 2023

    8.0
    I would stay again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I didn't like the small tv in the bedroom

    I liked the comfy couch

    Stayed in November 2023

  • Reviewed: November 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    na

    I liked the location the eateries in the hotel and family entertainment center

    Stayed in August 2023

  • Reviewed: October 23, 2023

    6.0
    Pleasant
    • Solo traveler
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I had

    There was a hockey team s in the building first thing they never read my notes at check in as I don't believe I was given the proper room type and was put on the floor with the kids hockey team but it was alright. There was no DND sign in my room. My stay over service was only fresh towels however I had my things all over the bed room so understand why.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We travel with dog and there is no good area to walk your dog.

    Breakfast was very good. We enjoyed the pool and arcades. Didn't have time to for bowling.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    6.0
    Best I could have done on short notice.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was really small for the price paid.

    N/A

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Very pleasant overall
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Cost was high but that’s the Niagara region in general. Weekend prices are twice the weekday rates. Tub jets weren’t working

    Clean and good pool. Good breakfast and good location

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Expensive
    • Leisure trip
    • Family with young children
    • One King Bed Suite Full Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old carpets. No breakfast included. Not close to the falls

    Comfortable room. Good parking

    Stayed in September 2023

  • Reviewed: September 1, 2023

    9.0
    relaxing and we got to see everything we came to see.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    breakfast was good! kids liked the game room. the room itself was clean and comfortable.

    Stayed in August 2023

  • Reviewed: August 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed is noise, bathroom door open closed time noise. Bathroom very narrow.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room felt dated and smelt of stale smoke. Communal areas felt grubby, litter in corridors.

    Good location, good price, kids loved the bowling alley attached.

    Stayed in July 2023

  • Reviewed: August 19, 2023

    9.0
    Very enjoyable and relaxing.
    • Leisure trip
    • Couple
    • Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Just the ride in the elevator bothers me, everything else was perfect

    We ate at the restaurant every morning and it was exactly what we needed. Staff was always accommodating and wonderful. Upon leaving on the 18 th there was broken car window glass on the parking lot and on both side of my truck. My heart sank for a minute but I realize quickly my vehicle was just fine. Thinking maybe was the car parked in that spot before me that the windows were busted out on. All good, Matinence guy came out and swept it up real good so I didn’t have to roll over it. That man was great. This was not the hotels fault, but rather some people don’t know how to act. Glad my new truck was ok

    Stayed in August 2023

  • Reviewed: August 10, 2023

    6.0
    Definitely not worthy of 3 star rating
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet in the elevators are worn and filthy also, have moldy tiles in the bathrooms therefore not sanitary.

    The guest room was comfortable.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    6.0
    Decent.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    The pumping music at the club two floors above us which played until midnight keeping us from sleeping. We should have been told about this at check-in and given a different option.

    The bed was comfortable. The staff were nice.

    Stayed in August 2023

  • Reviewed: July 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I would have liked a bathroom fan

    The location of the hotel was perfect. Nice quality restaurants close by and plenty of on site parking available.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    The parking. Two times because of events parking was not pleasant.

    It was comfortable. Enjoyed the stay. We were out of the hotel most of the stay. Sleep wise very good.

    Stayed in July 2023

  • Reviewed: July 21, 2023

    7.0
    My stay was fine.
    • Leisure trip
    • Couple
    • King Room with Roll In Shower - Disability Access/Non-Smoking
    • Stayed 1 night

    The Kleenex container only had one tissue in the box . We had a nice clean handicapper bathroom but the lighting was awful. I could find no way to enhance the lighting. Lack of instructions suggested you got what you got.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    8.0
    Theres a bitter taste in my mouth over the overcharges
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I was ovewwrcharged above what i was quoted with booking .com. They said it was for parking and use of their amenities! ($29 +) !!! Ive a bad taste in my mouth as it was already overexpensive

    braekfast was ok but they charged me extra for coffee as i had opted for orange juice to start our meals. They7 have a rule that you cannot have a juice with a coffee,., Youre only allowed one! Staff were very friendly and warm.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    8.0
    Nice hotel but a bit pricey
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The price was a bit high. The most I have paid for a hotel ever in Ontario.

    Breakfast was great

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Wheelchair Accessible Kitchen - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Facility very good

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location-based

    Stayed in June 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: