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2369 Banff Trail Northwest, T2M 4L2 Calgary, Canada
January 16, 2016
눉The staff is very unprofessional. Basic hospitality steps were not followed. Many confusions in the process of allocating my room. First I was told unpleasantly that my room wasn't ready that I had to wait without even asking me if I want to upgrade or downgrade as an option. Front desk agent was very unpleasant, I had to say hi first and introduced myself etc. I believe GSA should engage guest in conversation as soon eye-contact is established then pleasantly ask the question about your purpose. Second inconvenience was that my key didn't work so I had to come back twice to the front desk, no apologies. Then after I got into my room after 2 tryouts, another couple came to my room. Apparently they were given the same room numbers and keys. It would be nice to hear about the Hotel's amenities and surrounding information from front desk at check-In. Check-out was poor as well as check-in. The staff is really challenged in following basic procedures which makes guest experience unpleasant. Finally I would recommend that they smile.... All of this could have gone better if staff seemed pleasant and warm.
눇Great location and free parking, spacious rooms.
January 7, 2016
눉The strong smell of cigarettes. Though it says that hotel is smoke free there were a very distinctive smell of smoke especially in corridor.
January 12, 2016
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