155 Byron Street, L0S 1J0 Niagara on the Lake, Canada
#9 of 14 hotels in Niagara on the Lake
Guests' ChoiceBased on 1010 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
7.6
Free WiFi
9.1
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End of dialog contentReviewed: 13 April 2024
Eddie
CanadaCant say anything
The service was amazing
Stayed in April 2024
Reviewed: 12 April 2024
Doug
CanadaBath plug was missing (although housekeeping and maintenance responded quickly to our request for a replacement) Vegetarian options in the restaurant and bar were rather limited and unimaginative. We were charged $150 more than the amount shown on the bill. This wasn’t obvious at checkout as I agreed to have the receipt emailed to me instead of being printed. When I noticed the additional amount on my bank statement the next day and called, it was explained that the $150 was a security deposit and would be refunded within 5 business days. I thought this could have been handled more transparently.
Staff were friendly and accommodating.
Stayed in April 2024
Reviewed: 8 April 2024
Mackenzie
United StatesN/A
I loved getting roses on my pillow each morning and the dining experience was top notch. I also enjoyed how well maintained the pool area was!
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
CanadaPossibly some lounge entertainment
Great location with short walk to town or waterfront. Ample sized king room with fireplace. Staff very friendly and helpful.
Stayed in March 2024
Reviewed: 1 April 2024
Orlando
CanadaNot the best beer selection - but to be fair that wasn't why we booked there. There are plenty of nice pubs in the area.
Very friendly and accommodating staff. Excellent food. The staff were aware that we were there for my wife's birthday and they helped to make it special.
Stayed in March 2024
Reviewed: 1 April 2024
Angela
CanadaThe location is perfect just off the main road. So very quiet and close to the marina so nice views from the restaurant Both restaurants were great service and food
Stayed in March 2024
Reviewed: 1 April 2024
Irina
CanadaNoisy AC
Good property, nice staff, good location
Stayed in March 2024
Reviewed: 28 March 2024
James
CanadaThe heating unit on the wall was quite noisy
The location was excellent. We didn't have breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Esther
Canadathe restaurant and bar closed early.
very well maintained building.
Stayed in March 2024
Reviewed: 25 March 2024
David
United StatesHVAC was loud
Clean, nice staff
Stayed in March 2024
Reviewed: 21 March 2024
James
United StatesStayed at one of their other properties before
Stayed in March 2024
Reviewed: 17 March 2024
Marisa
CanadaThe lighting in the room was a little dim and the hearing unit was rather loud. Lol
The front desk was exceptional and secured a room on an upper floor with 2 queen beds for my daughter and myself. The Tiara restaurant for breakfast had a breathtaking view and servers who went above and beyond. The location is perfect within walking distance of the lake and the downtown area.
Stayed in March 2024
Reviewed: 12 March 2024
Rachel
CanadaThere was an incessant buzzing noise from the next room that we could hear from the bathroom ; we never asked whether it was an activity in the next room or an electrical short somewhere.
Breakfast was great and satisfying; loved having an all day warm flask of coffee and tea so I could stay in the room and have another cup when I wanted one.
Stayed in March 2024
Reviewed: 1 March 2024
David
United StatesThe food at the two in hotel restaurants, was not great and quantity of alcohol in the drinks was minimal.
Nice historical hotel, with plenty of art.
Stayed in February 2024
Reviewed: 28 February 2024
Wray
United StatesNothing
Great hotel. Easy check in. Bar was excellent.
Stayed in February 2024
Reviewed: 23 February 2024
Cheryl
CanadaMeals were very pricy compared to other places we visited. We only had our first dinner there and ate elsewhere throughout our stay. A more cost effective meal plan/options would have enticed us to eat at the hotel more frequently.
Staff were extremely friendly and very helpful, We were very appreciative of the hotel shuttle to get us around to local establishments. The shuttle drivers were very friendly, courteous and gave good advice. Beautiful location. The hotel design and décor truly reflected historical flare. We found everything about our stay to be superb and we would highly recommend.
Stayed in February 2024
Reviewed: 20 February 2024
Karen
CanadaThe hotel is beautiful! The staff so friendly!
Stayed in February 2024
Reviewed: 20 February 2024
Natalie
CanadaI go to a vintage hotel at least 3 times a year. I brought my boyfriend for the first time and told him how relaxing it would be. We were very upset that the hot tub was not working. It really took away from the experience. Also we asked for water and no one ever showed up with them
Stayed in February 2024
Reviewed: 20 February 2024
Karen
United StatesNothing
The property is amazing well worth the stay!
Stayed in February 2024
Reviewed: 17 February 2024
Yvonne
CanadaFelt like Royalty
Stayed in February 2024
Reviewed: 1 February 2024
Lori
United StatesI personally didn’t find the pillows comforts
Located walking distance from queen street and the shops
Stayed in January 2024
Reviewed: 27 January 2024
Nabaa
CanadaThe fireplace didn’t work in our room.
The location is great. The hotel has amazing decor.
Stayed in December 2023
Reviewed: 25 January 2024
Malcolm
CanadaQuick thank you to housekeeping staff as I was looking for a coke for my spiced rum and could not find. She went away and brought one to me.
Stayed in December 2023
Reviewed: 22 January 2024
Betty
CanadaThe distance of the dining room.
Our stay was excellent. The Christmas supper was excellent. My only concern was the distance of the dining room from the room we were in. Everything else was excellent.
Stayed in December 2023
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