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1402 Bow Valley Trail, T1W 1N5 Canmore, Canada
February 18, 2015
눉the value for dollar wasn't there. Room wasn't as big as another family we travelled with whi stayed at the best western(and they paid $70 less than us). No free breakfast :/ it cost us $20 more to feed the family where other hotels offer free breakfast.
눇staff was great rooms were brand new and pool/waterslide was fun for the kids :)
February 17, 2015
눉Front Desk Staff: Rude, condescending, lack customer service skills. Marketing fee: Not a regulated "tourism fee". Ask the front desk to remove these fees before you sign your final paperwork at check out. Cleanliness: Vomit at the entrance of the West wing of the hotel not cleaned up in a timely manner. Rooms are not vacuumed daily. Washrooms are in disrepair. Gross. Gross. Gross. Very loud: I had to buy ear plugs because I was unable to sleep on our first night. Walls are thin, you could hear doors slamming and people talking in the hallway. You could feel the floor vibrating when the kids are running down the hallway. Loud neighbor at 4 am, had to call the front desk because there were drunk people pounding on the door across our room. Front desk was rude to me when I called to report what was happening and stated "Yeah I'm working on it". Not a good value: Too expensive for what you get. Expensive hotel price for a roadside motel-like accommodation and rude staff. Not worth it!
눇Great location: close proximity to shops, restaurants, and other tourist attractions.
February 18, 2015
눉Had to pay for breakfast
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