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2030 Barclay Street, West End, V6G 1L5 Vancouver, Canada
August 14, 2016
August 12, 2016
눉Our suite (#103) was very old, drab and smelled like mildew in bathrooms. Paint was scuffed and peeling on window ledges, carpet had bleach stains and vents in bathrooms were caked with dust. My daughter's room had newspaper stuffed up in the drapery cornice for some unknown reason. Laminate floors creaked loudly and we were told the "subfloor" had a problem. No lighting in either of the two showers. Small lobby is outdated and cheaply decorated. This should have been our first clue. The manager offered to move us to another hotel (we had dinner reservations in 45 mins) or another unit but it was similar. He told us that we had been upgraded to a suite with a Murphy bed and King in the master. At this price, we expected much more. Upon check in the manager also told us we could have the penthouse for $500 more. I wondered if they put us in #103 hoping we would upgrade at the last minute because of its condition. He said it was rumored that a Hollywood star had stayed in the penthouse. Location is decent but the trolleys do not stop here and we had to walk in the rain, then wait at the trolley stop. The trolleys were all too full so we walked to Granville Island. The Rosellen had sold us the Vancouver Trolley tickets, so you probably want to go with West Coast trolley instead. At least the Rosellen loaned us umbrellas and the suites do have full kitchens / dining rooms.
눇The housekeepers were very pleasant.
August 14, 2016
눇Excellent location and kind staff
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