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5875 Falls Avenue, L2G 3K7 Niagara Falls, Canada
30 July 2015
29 July 2015
눉Our room, while sporting a fantastic view of the falls was outdated and dirty. We had no access to the storage closet as one of the beds was less than 12" away. Breakfast was horrible in the restaurant. We were told we had discounted vouchers when we checked in and then informed at breakfast that it was for dinner only. We had to wait to be seated - in an area that had open seating. There were no plates and a shortage of silverware - then the plates the staff brought out from the kitchen were wet and still dirty. We paid a premium for substandard food...uncooked bacon, cold food, long lines and crabby food servers. Extremely disappointing for a Sheraton.
눇The location is perfect and the valet/customer service personnel were polite, professional and very helpful.
29 July 2015
눉Elevators were very slow
눇I loved the view beautiful
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