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2810 35th Street, V1T 6B5 Vernon, Canada
8 September 2015
29 August 2015
눉We had a Queen suite, the purpose of it was we wanted to be able to cook. The oven didn't work. The stove was missing a dial so one of the burners didn't turn on. We had brought it to the attention of the front desk. Staff figured at least the other burners worked and only thought that it would a problem if the others didn't work at all. It looked cheap and very getto, like you were renting from a low income property. She offer an alternate, to cook on the bbq which was not what we wanted. Again that is defeating the purpose of the suite which we paid for. The oven was also missing a rack so in the beginning before we were going to cook they had to take a rack and an roasting pan from another room. We also couldn't even open the door to our room properly the door would get stuck the staff had to show us a trick to open the door. Really..... We ended up moving to another room with a working oven so we could cook.This room was not any better. The bathrooms tub tiles were not clean they had black grim in the grooves. The bed cover was burnt from cigarettes and the blanket was ripped like it had been cut. The knife holder on top of the fridge was missing a leg so it did't sit properly. Looked very cheap. The freezer in the frig had such bad ice build up that my husband had to clean it so the freezer door would close. Seriously cleaning in a motel that you had paid for and thats part of your holidays. Good to know..... So he could make ice. The tv was worse in the new room, the picture looked compacted so there was always a black gap on the bottom making the picture smaller. People that stayed over top of us were noisy they were stomping like a herd of elephants and slamming the slider doors up until three in the morning. Staff took no ownership to what was wrong. They had a excuse for everything that was wrong. That didn't do use any good.
31 August 2015
눉Very uncomfortable bed humped up in middle so you slide out. Single small lumpy pillow each.
눇Pool and hot tub had a nice setting at back of property along a stream. Room was generally clean with nice size washroom.
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