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188 University Avenue, M5H 0A3 Toronto, Canada
10 July 2016
눉Upon checking in the front desk representative did not go over my itinerary and just charged my credit card blindly by taking my ID and credit card to the back room. I reviewed my visa statement on my phone and I realized an additional $529 charged on my card. I had to go back down to the front desk and inquire about these additional charges, only to find out there was a required security deposit. Although the money wasn't the issue, I would have appreciated some sort of notification regarding these charges prior to charging them on my card. I also had some difficulties with getting my vehicle in time. Often times we would order our vehicle in advance using the iPad but it was never ready in time. I also requested for extra pillows in my original booking but I never got any and had to call down to request for it again. Although the staff and facility were great, my experience was only adequate.
눇The staff were friendly but nothing exceptional. The facilities were clean and convenient. Location was also perfect, walking distance to many restaurants and stores.
28 June 2016
눇Incredibly comfortable room with top notch amenities and technology to control the room, order from room service and communicate with the staff from a connected iPad.
6 July 2016
눉I think the room cleaner could improve his or her work. In the first check-in day, we found that it missed a bottle of water on the bedstand and on the last day we stayed, the cleaner didn't add the water into the coffee machine.
눇The hotel is excellent: friendly and helpful staff especially concierge who offered a lot of favor with our trip in Toronto; the location of the hotel is also very good, nearly 10mins walk to shopping center; the room is also very clean.
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