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  5. Reviews of Shangri-La Toronto

Reviews of Shangri-La Toronto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

188 University Avenue, M5H 0A3 Toronto, Canada

#12 of 108 hotels in Toronto

Guests' Choice

Review Score

Based on 149 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 16, 2023

    9.0
    Shangri-la Toronto
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not applicable

    As always staff are number one here. Always professional and friendly.

    Stayed in November 2023

  • Reviewed: October 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 1 night

    it is too loud from the street at night time

    very clean very friendly staff and nice environment

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I hope the charging dock has built-in adapters for type C. Currently there’s only type A which is out of date :(.

    Location, facilities.

    Stayed in October 2023

  • Reviewed: September 29, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Executive Two Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing - everything was excellent

    The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    10
    Perfect
    • Leisure trip
    • Group
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I can’t think of anything.

    The friendly staff, nothing was too much trouble. The hotel was meticulously clean and the food amazing.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    10
    Spa weekend, see you again!
    • Leisure trip
    • Family with young children
    • Executive Terrace Room
    • Stayed 1 night
    • Submitted from a mobile device

    I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!

    The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay

    Stayed in September 2023

  • Reviewed: August 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive Terrace Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nil

    Excellent customer service Lovely clean hotel Excellent facilities spa , pool and gym Location downtown perfect

    Stayed in August 2023

  • Reviewed: August 9, 2023

    10
    Very accommodating, helpful, respectful, understanding, and most importantly: professional staff. Hotel facilities is 5
    • Business trip
    • Solo traveler
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing in particular

    Highly professional and respectful staff and receptions.

    Stayed in August 2023

  • Reviewed: July 6, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    High price

    Exceptional room with terrace. Good location with easy walk to train station. Staff was very attentive.

    Stayed in June 2023

  • Reviewed: June 30, 2023

    10
    Best in Toronto
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Doesn't apply.

    4th stay. It was as always a great stay. From the room, the food to the staff. The staff make this hotel the best.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The service and the quality for the price

    Stayed in June 2023

  • Reviewed: June 25, 2023

    9.0
    Perfect for all occasions: Amazing experience all throughout!
    • Leisure trip
    • Couple
    • Premier View Room
    • Stayed 2 nights

    A few hiccups with notes being sent properly through booking.com to Shangri-La on the occasion of my visit, but nothing they could've done to remedy that. It might also be a weekday, but room service missed some requests after midnight, but it was completely understandable. Still had an amazing time staying here nevertheless!

    I absolutely loved my time at Shangri-La Toronto! From the moment I arrived, the staff was incredibly welcoming and attentive to my every need, even late in the evening. The luxurious and immaculately clean rooms really stood out (it's as good as the pictures show!), and the stunning views of the city were simply breathtaking. We stayed in the premier view room and the view of the city was gorgeous! I can't recommend this hotel highly enough - it exceeded many of my expectations!

    Stayed in June 2023

  • Reviewed: May 31, 2023

    9.0
    good place for for tourists to stay.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 4 nights

    very expensive room but there was no microwave in the room. even cheap hotels have microwaves.

    the customer service was excellent. the rooms were beautiful and clean. very expensive restaurant in the lobby. very close to the subway station to get around Toronto.

    Stayed in May 2023

  • Reviewed: May 30, 2023

    10
    Great first time to Toronto. Will be back again to stay at the Shangri La
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was perfect. My first time in Toronto. Staff was very helpful and friendly.

    Stayed in May 2023

  • Reviewed: May 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    price

    size of the room

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    It was a very nice stay with the sauna, pool, spa, and our room was amazing with views.
    • Leisure trip
    • Family with young children
    • Executive Two Queen
    • Stayed 1 night

    The pushy servers in the lobby at night.

    Room, staff and location

    Stayed in February 2023

  • Reviewed: May 3, 2023

    10
    The best choice & a cut above the rest!
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    Only regret it not staying for longer at this hotel. We feel we missed out.

    From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!

    Stayed in April 2023

  • Reviewed: March 28, 2023

    10
    excellent and wonderful experience that is worth the price
    • Leisure trip
    • Family with young children
    • Premier Two Queen Bed
    • Stayed 6 nights

    I wish the hotel website or on other booking websites or the hotel staff at the time of checking in would inform us that the afternoon tea which has excellent reviews, needed 48 hours in advance reservation.

    The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.

    Stayed in March 2023

  • Reviewed: October 9, 2022

    10
    Excellent experience!
    • Leisure trip
    • Couple
    • Executive Terrace Room
    • Stayed 1 night
    • Submitted from a mobile device

    I honestly cannot think of anything I did not like about my experience other than I wish I could ah e stayed longer.

    The customer service was exceptional. It was a great experience overall and I will definitely be back.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Two Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Stunning, beautiful, clean rooms, excellent location in the city-center!!!! excellent and friendly service!!!!

    Stayed in September 2022

  • Reviewed: September 15, 2022

    10
    great
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite View
    • Stayed 4 nights
    • Submitted from a mobile device

    room dining menu has limited options

    clean, friendly staff, great location

    Stayed in September 2022

  • Reviewed: August 11, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Two Queen Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff very friendly

    Stayed in August 2022

  • Reviewed: August 4, 2022

    10
    very relaxing and luxurious weekend in the city! can’t wait to stay here again. staff are very customer centric
    • Leisure trip
    • Couple
    • Executive Two Queen
    • Stayed 1 night
    • Submitted from a mobile device

    I wish the pool was a little deeper.

    great room, very spacious with large bathroom. beautiful hotel,

    Stayed in August 2022

  • Reviewed: July 21, 2022

    10
    gooooodddd
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Dean and Ryan are great helping me out

    Stayed in July 2022

Showing 1 - 25

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