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1818 Mountain Avenue, T1W 3M3 Canmore, Canada
August 16, 2016
눉Slightly understaffed at reception desk, delayed check in due to last guest leaving late. Adjacent noisy cooling fans outside apartment was not mentioned but not noticeable when windows are shut.
눇Convenient location in Canmore. Great mountain views. Rooms are clean and comfortable. Good basement free parking for guests.
August 14, 2016
눉Front desk person seemed overwhelmed and lacking in "people skills" for a person working in the service industry. When we checked in at 5:00 our room was not ready. We were totally okay with that as we needed to go get groceries anyway. But no apology or sympathy on her part in understanding that we had been travelling for 8 hours to get there with children. She kind of laughed and told my husband to go "chill out" at the hot springs. He was already very calm and understanding but she was the one who seemed extremely flustered and overwhelmed trying to check in three groups and call for hotel staff that seemed to be completely unavailable. Again, when we returned from getting groceries and to check in again once our room was ready - no apology or "thank you for your patience". We had to go back to the front desk as there was no toilet paper in our room or dish cloths and dish towels. She didn't have dish cloths or towels at the front desk but said she would have someone bring it to our room. So after waiting for about two hours in our room, I phoned the front desk and asked her if someone would be bringing dish towels to our room or if I could pick them up. She impatiently said that she had "put in a note" about it. Wasn't sure if that meant we would be getting them that night or in a day or two...haha! Finally, about an hour later someone delivered them to our room and we were able to wash and dry our dishes and wipe the kitchen counters. Anyway...really good stay other than the moody, overwhelmed girl working at the front desk. The other couple people that we saw working at the front desk periodically seemed to be more friendly and understanding and better suited for the service industry.
눇Condo was beautiful, spacious, clean. Gorgeous views of the mountains. Perfect for our family!
August 16, 2016
눉The jets in one of the hot pools wasn't working
눇Upgraded to a suite and it was the most gorgeous hotel room I've ever seen.
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