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111 Lake Louise Drive, T0L 1E0 Lake Louise, Canada
August 14, 2016
August 12, 2016
눉Paid $1300 for 2 nights + parking. Staff had no interest in us, we felt like a number within a corporation, overly crowded, tour buses have first option over guests, room was very dusty, soap holder rusted out, hairs on bathroom floor, coffee machine didnt work, this is a bad one ... poop was brought into our room by the cleaner ... for over $600 per night, not acceptable .. maybe those guests who pay more are treat better. We wouldnt stay again .. but would stay in the area and then visit the hotel to use their facilities
눇Bed extra comfortable, location is great, beautiful area
August 13, 2016
눉Dinner at Lago Italian restaurant was dissappointing. Food ok but service was terrible. Waitress apologized every time she could make to our table but they were understaffed and this was typical according to our waitress. I mentioned this to gold floor concierge upon check out and he removed food from our bill. That certainly made us feel better but I would have preferred an enjoyable evening. .
눇Gold floor service, breakfast and appetizers were great. View was unbeatable. Hotel room was terrific. Lovely for a 65th birthday splurge.
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