Had a beautiful upscale room that we had booked in advance, which fully lived up to our expectations. Staff were very courteous, helpful and showed real pride in their hotel.

Stayed in March 2024

Tons of homeless people outside and sleeping in the parkade. Not the properties fault but be cautious.

Great location and good price

Stayed in December 2023

The elevator from the underground parking was down, and there was no stairwell to the parking garage. This required walking a block up a steep hill in an alleyway with about two inches of slush and snow on the ground. All while carrying luggage. Not ideal, but these things happen. I could have really used that breakfast, but the front desk staff were busy and simply said "breakfast is up there." I walked into the restaurant and looked around, but nobody was there, and there was no breakfast to be found. I was short on time, so after waiting for a few minutes I had to leave without having eaten. Looked like a nice place for breakfast if it had been on offer?

Room was clean, location was good, and the parking situation would have been great had the elevator been working. The cost included a $25 breakfast of some sort, which might have been good if anyone had been there to serve said breakfast.

Stayed in January 2024

We didn't want a big meal and a light dinner service was a bit hard to find

The location at city center was excellent

Stayed in January 2024

Then coffee in the room had way too much packaging

Very clean and the staff was excellent Liked that check in was at 3 instead of the usual 4

Stayed in January 2024

The parking garage needs more EV plug ins!

Stayed in December 2023

Parking was odd, the hotel parking was hard with luggage, and the hotel staff suggested we take our bags out of the vehicle right in front of the hotel on the street... which was a little weird.

The views from the rooms were amazing. The location right at the habor was beautiful. We had two corner rooms, both were large and clean and well equipped. The breakfast, although not included, was lovely. The staff were very helpful with finding places in the area.

Stayed in January 2024

See last comment

Front staff was excellent but a little more checking of rooms might help. Our remote didn’t work due to batteries. Secondly the two pop machines wouldn’t accept our cards and then said “updating” and stopped working. Finally there was an alarm that went off at about four in the morning they kept telling everyone things are ok. Why have an alarm to tell you not to be alarmed? Surely there’s a way to work with a silent alarm for personnel and only turn it on if we need to be alerted.

Stayed in January 2024

The room I was in was a bit dated.

The front desk staff and staff in the restaurant were all fantastic .

Stayed in December 2023

Pricey.

View

Stayed in December 2023

The hallway to our room was a bit worn and smelled a bit musty. We were told the hotel is renovating all its floors, so that should fix the issue. The room itself was very nice and clean.

The staff were very friendly and accommodating and the room was very nice, with a good view.

Stayed in December 2023

No room service

Location is good, restaurant nice.

Stayed in December 2023

Very clean and well appointed. We were in a double room which was fairly spacious and great view.

Stayed in November 2023

great location and the room was comfortable and clean

Stayed in November 2023

The bath towels are far too small. What’s with that? Breakfast in restaurant fine except sausages seem to have been cooked the day before. Hard and cold.

View. Room. Staff.

Stayed in November 2023

Construction on parking made changes to entry more challenging.

Great central location to experience Nanaimo. Restaurant was an excellent breakfast. Parking was linked to covered parking.

Stayed in October 2023

Video choice (cable tv only) is primitive and disappointing.

Great location. Very comfortable beds. I wish the showers had wands instead of fixed shower heads, but I understand why (you don't want water spraying everywhere). Please improve the tea and coffee self serve equipment and choices in the rooms. Please add some video entertainment like Netflix and Pay Per View. Basic cable only is primitive.

Stayed in November 2023

Price for weekend days were much higher than the day quoted. Didn't know that when the desk clerk requested approval for overall price. No breakdown of charges shown. Cost for parking not listed when booking room.

Stayed in October 2023

Some of the cable channels didn't match what is shown guide on screen

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Stayed in October 2023

The mattress was a bit too firm. Downtown in October is mostly quiet.

The staff made our stay to be outstanding. Friendly, attentive. Stunning view of the Harbour from the corner suite.

Stayed in October 2023

I'd only have been happier if it had cost a bit less. They could have offered us free parking.

Very nice room - no positive or negative surprises - just what you would expect. Perfect location! We had a nice view. Try to get a room with a front window facing the water.

Stayed in September 2023

We were Very upset that the safety of our vehicle and the contents inside could not be guaranteed when parked in the paid parking facility offered . For a 'higher end' hotel, thats Terrible! It was clear, by the arrival of fire trucks and police cars to the hotel just after our arrival ( & not by any means...late in the evening) that safety in the area is very questionable. I would not recommend this as a family hotel at all.

Our room ...room amenities & comfort was very good. The hotel staff were great.....our hotel clerk went Above his duties to ensure our stay was safe & our belongings as well.

Stayed in September 2023

More time!

The spa tub in the room with a view of the harbor was spectacular. A past girlfriend that I hadn't seen in 35 years totally agrees with me! No. Really. She agrees with me about the room -- AND totally agrees with me now! I highly recommend the restaurant, Asteras Taverna. It's either a long walk or a short drive, but worth the effort. The woman who checked us in was terrific and later a gentleman helped with restaurant recommendations and even made a few phone calls for us.

Stayed in September 2023

Nothing

Excellent room and friendly staff

Stayed in September 2023