Stuffs are not professional

Stayed in December 2023

We have stayed here several times in the past but never again. New owner. We didn't get the room we reserved, we were moved to a new room which had the same issue and was warm and stuffy. Air conditioning was not working, just fans placed in the rooms. Went to take a shower and realized we had no towels. Called the front desk and they said they would call housekeeping. 20-25 minutes later, nothing. We call back down and are told housekeeping is off for the night. THEY NEVER CALLED US TO TELL US! We demanded that someone bring us towels and 15-20 minutes later security shows up with one big and one little towel. He told me that he went to 10 different rooms and that was all he could find. Seriously??? But okay, not his fault, deep breath.... So I run the water to get it hot... which it never did get hot... and noticed the water was very yellow!! Disgusting! We packed our bags, got a refund and moved to another hotel nearby.

Stayed in October 2023

Old food in fridge and garbage.

Quiet. Close to downtown.

Stayed in August 2023

No ac when I stayed there at the room on the 4th floor.

Stayed in August 2023

The elevator was broken. Broken windows in the stairwell. The A/C was either broken or non-existent, I couldn't get an answer. No guest laundry even though the website said there was. The overall feel of the place was not comforting. Things felt "off". I ended up finding different accomodations. At least, they were good at refunding me the nights I didn't stay.

Not much.

Stayed in June 2023

Very disappointing! Building smells horrible!

No good experience!

Stayed in May 2023

Old facilities in the building, need some upgrades.

Location is ok, breakfast not included. Room is comfortable.

Stayed in May 2023

Cleanliness

No break fast

Stayed in May 2023

Mice running around through the fernace

Being in downtown

Stayed in April 2023

cleanliness, stain bed sheet

Stayed in April 2023

Everything

Only Staff

Stayed in April 2023

Roach in my room racist at the front desk

Nothing

Stayed in April 2023

Ghetto af.. people are drinking heavily in the hallways on week nights. The Fitness Room was trashed, without weights and working equipment. I had security escort the people out of the room next to me. And I seen them vaccum the floor, but no joke it was disgusting within an hour.

Stayed in March 2023

it smelled like cigarettes and booze. beds were old and lumpy

good location

Stayed in March 2023

Breakfast was good, but they never brought our check at the end. We finally had to go up and look for it.

Stayed in March 2023

There are many insects in room at many places,also room's heater is not properly working but rest of things are good in this rate

I like room's bed

Stayed in February 2023

They distributed us 3 to 4 times this morning First around 10 am the cleaning staff 2 female was trying to open our door than around 11 am there was a man knowing our door few times . We are very disappointed

Breakfast was good and location too

Stayed in February 2023

Not clean Have until noon to checkout. From 10am to noon had 2 knocks and 1 call.

Stayed in February 2023

The hot tub not hot.

friendly staff

Stayed in February 2023

bed sheet and comforter was smelling and was not able to sleep with creepy smell

hotel was cheap

Stayed in January 2023

elevators not working properly blood all over one elevator, not washed up until morning

it’s a beautiful heritage building proximity to BCT

Stayed in December 2022

This review has been hidden because it doesn't meet our guidelines.

Cleanness and Service was soo bad

Just the location

Stayed in December 2022

You arrive and check the washroom. The dirty rag was still there - in the sink - including the bottle of disinfectant. Obviously, it was left there by the cleaner. And then the bath towel. If it is not clean and new, just leave nothing. I ended up asking for new bath towels at the reception. And the only available towels are the pool towels. The reception, during my check-in, obviously hailing from India, is a lady. And she cannot even have a courtesy to recognize my presence in front of her. "Give me a second, sir, I'll be right with you", would have been the right words to say as a courtesy. And no politeness either. She would talk with another co-worker and another customer while I was just there waiting for my turn. Just because I am dark skinned and not white, I am still a paying customer. My booking was for two persons. In my booking, there were amenities included. Including access to somewhat a balcony. But I ended up in an old and dingy room with a worn out accent chair. Who would want to sit in a leather chair with its cover slowly consumed by history? It can be likened to an old and aging rat whose hair has started to fall off so you can see now patches of skin. If you cannot provide a new chair, fine. But take that chair away because even thrift stores won't even sell it! And by the way, its Marlborough Hotel in Winnipeg. At the time I was there, it was being used as a film location. Some areas are not accessible. Even elevators at some point. You need to use the stairs. If you have a knee problem, goodluck! Your insurance may not cover it. Again, its Marlborough Hotel. Just because you got your reservation from booking.com and it may sound cheap at $111 plus, you still value your money. And if booking.com cannot assure a nice and comfy stay, just say it. Do not offer what you cannot deliver so that expectations won't be high. If you want to stay in business, take it seriously. No repeats, no business.

Stayed in November 2022

No microwave or fridge in the room. Had to always go out to get food, snacks or drinks.

good price

Stayed in November 2022