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605 Hespeler Road, N1R 6J3 Cambridge, Canada
14 July 2016
눉Ist night there, I killed a huge moth (not the problem!). Left it there, and it was still on the carpet when we left, telling me nobody vaccums much. Sat. we had the Do Not Disturb sign on door, until we left for our function at around 11:15 a.m., assuming our room would be tidied up, fresh towels and bed made. Came back early that evening, and nothing had been done. Told the front desk this, and she looked at the clipboard, where it said the DND sign had been on door. NOT true, I did remove it. Sunday a.m. I talked to a cleaning lady (not her area, but very helpful). She said she would make sure that we got our room cleaned. Returned that evening - beds were made, but VERY messy under the covering - lumpy - I Had to remake the beds. I also had left the card on bed, requesting fresh linen and a note, asking that BOTH beds be done. I made a very small mark with my pen, on the bottom sheet, just as a test, and no surprise, that ink spot was still there, showing me that the sheets had not been changed. So, I told this all to the front desk, when we left Monday a.m. and although we are not normally complainers, having travelled a lot throughout the world, staying in some pretty bad places, I just felt that this should be mentioned, so the person not doing her job properly, should not be getting paid as though she were.
눇Comfortable beds. Pleasant, helpful staff.
4 July 2016
눉Nothing service was amazing.
눇The place was very clean and the continental breakfast was amazing.
12 July 2016
눉Staff is rude
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