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3071 St. Edwards Drive, V6X 3K4 Richmond, Canada
June 23, 2016
눉both elevators were out of order and we had to walk up 11 floors to room. they informed us that we would receive compensation. To date that has not happened. I would never recommend this hotel. They did not address our concerns regarding the elevators not working. The elevators should have been fixed immediately when the first one was out of order. but no they waited till both were out of order and inconvenience all the patrons checking in. Some people had to lug their luggage up 11 floors. this is not acceptable. We wanted a discount at the time of check out and they refused to give us a discount, but said everyone that had been inconvenienced would receive some compensation back onto their credit cards within 48 hours. I checked my statement and they did not accommodate us with any type of compensation for the inconvenience. Believe me as a senior citizen hiking up 11 floors was no easy task.
눇that it was close to airport
June 21, 2016
눉Dirty, dated, uncomfortable, squeeky and lumpy bed. Pool and jacuzzi filthy.
June 21, 2016
눇Convenient to Yvr airport
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