The swimming pool was not clean and cold

Stayed in April 2024

hot tub small room / kitchen furnishings were minimal No decent coffee machine - ag nespresso

Location Great to have a sofa bed and bedroom so 2 of us could sleep separately

Stayed in April 2024

King bed had bit of a dip on one side, the side most singles would use. It should have been turned end to end more often during its life.

Very well run hotel, with very helpful & friendly staff. Great pool & hottubs, which get pretty busy during peak times. Local shuttle, Ski valet, restaurant, sports bar & sushi place all on-site were great. So was the proximity to the lifts, and the hot bath to soak in when needed.

Stayed in March 2024

Hot tub and swimming pool not large enough for the size of the hotel. Changing room in the gym would be better if it had individual cubicles

24 hour gym location excellent

Stayed in March 2024

The hot tub and sauna could have been a little warmer.

This hotel is as close as you can get to the Whistler Gondola. The location could not be any more convenient. The room was well-furnished, and the bed was very comfortable. The staff was friendly and helpful.

Stayed in February 2024

There is a small kitchen inside the room and a lot of dishes and spoons and glasses were dirty.

It was so close to the lift, that is definetly a plus.

Stayed in March 2024

Room was looking a bit tired, Bathroom particularly had mould in the tile grout that should be better cleaned, at $1000 per night this should be better.

excellent hotel and facilities and staff , room was clean and large.

Stayed in March 2024

Only stayed for one night, therefore late check in at 4 and check out at 11, doesn't give you much time to enjoy your stay. Would like to see earlier check ins.

Stayed in February 2024

Nothing

Great location. Friendly efficient staff

Stayed in February 2024

Loved it all

Everything

Stayed in January 2024

Nothing.

Spa area excellent, the pool was wonderful. We loved the close proximity to the ski lifts.

Stayed in February 2024

Didn’t feel at all like a 5 star hotel Breakfast restaurant is a charmless factory Generally the hotel lacked atmosphere or charm Was told if I checked out early that I could change out of ski clothes at the end of the day in the pool changing room but had to lug my suitcase down a steep staircase and back again to get there which is badly designed and pool changing area / shower room was tiny and very busy. No clean towels in it. Very cramped bathroom in my bedroom Concierge desk only staffed from 9am to 5pm which is a pain given that it’s a ski hotel and so you’re not around in those times

Location is superb and beds were comfortable. Luggage storage team were helpful

Stayed in February 2024

Spa pool a bit disappointing - sauna closed all week , pool small & hot tub always full .. not big enough facilities for size hotel

Amazing location next to ski gondola & whistler village Very comfortable room for 4 with mountain views Outstanding kitchenette in room meant we could have breakfast in bed! Staff all friendly & helpful

Stayed in January 2024

Bathroom : old style needs to be updated

Loved the beds. Location was perfect.

Stayed in November 2023

Breakfast

Close to every where

Stayed in December 2023

There were some teenagers knocking on doors and running away from 10-12pm. We called the front desk to check but they were still doing it for another hour and disturbing everyone.

Very clean, friendly staff, great location!

Stayed in November 2023

I called for the car and when we got to the lobby, the valet had gone. We had to go downstairs and find our car.

Stayed in October 2023

11am check out time and 16.00 check in time should be improved.

Staff are very friendly. Room is very clean. Location is great. And we love the heated pool!

Stayed in November 2023

The pull out beds are horrible.

The location is perfect.

Stayed in November 2023

Just one thing: for some reason, the coffee/tea amenities had not been updated--one teabag and one coffee serving, plus old coffee still stuck in machine. Not quite set up for a two-night stay.

It was very quiet, the room had good space and warmth of design, very helpful kitchenette. They are pet friendly, so we could bring our cat along and not have to pay for a sitter back home, and they gave us an extra hour at checkout time which made for a more relaxed departure (ie., getting the cat, who didn't want to leave the cozy room, back in the carrier). Also, when we inquired about vending machines (not there) after a late evening swim, a kind staffer grabbed my son a can of 7-Up from their own store so that I didn't have to dash to the local grocery before it closed.

Stayed in November 2023

Service was poor

N/a

Stayed in October 2023

When I arrived at the hotel for check-in, I encountered an issue because the first name I had used online on Booking.com and my photo ID didn't match perfectly, but only a few letters were different, and the last name are same. The front desk manager, Chris, insisted that I needed to change my online name, or else I wouldn't be allowed to check-in. I provided him with my Booking.com Confirmation No. and PIN Code, but he still refused. So, I had to make a long-distance call to contact Booking.com, which took me 20 minutes and cost me $7.5 in phone charges. After I changed my name and went through the check-in process, another staff member at the front desk didn't mention any such requirement and gave me my room key. This left me with the feeling that Chris intentionally created unnecessary trouble for me. I'm not sure what his reasoning was, but I've never experienced such an issue when checking in at hotels around the world. In fact, there are many ways to verify my identity, but Chris insisted that I personally call Booking.com to change the information. At the time, I had other pressing matters and didn't argue further with him. However, I was disappointed with his approach. Would I have really been denied check-in that day if I didn't change my name? This was the only aspect of my stay at the Westin that made me uncomfortable; otherwise, everything else was very good.

Stayed in October 2023

Hot tubs were not working

Indoor outdoor pool. Lounging deck.

Stayed in September 2023

Great location and facilities nice fireplace

Stayed in September 2023