I was happy with everything.

Great location and wonderful staff.

Stayed in March 2024

The start rating is not accurate, this is a good 3 star hotel, definitely not 4 stars. It has no restaurant which is a must for a 4 star property. The furniture is also very outdated with some of the wooden items shaking and creaking when trying to open them. Compared to other offerings in the city, this was not it sadly.

This delightful themed hotel had an absolutely amazing and professional set of staff who were very supportive with questions for first time travellers. Although they didn't help with a rebooking request due to unfortunate circumstances, they provided information throughout. The hotel also has very comfortable beds and pillows, and a very clean and spacious toilet. The American theme was also quite interesting.

Stayed in March 2024

Breakfast was really disappointing, with almost no choice of anything. Staff was not very helpful either when we noted it.we ended up having breakfast at a local caffè.

Room style and the location of the hotel

Stayed in February 2024

the window is was towards a wall

the croissants for breakfast were very taste but breakfast options were limited. the staff was very welcoming and helpful. however, there was no kettle in the room and no tea bags, but we were able to get hot water at the bar

Stayed in March 2024

Breakfast

Location, fancy design

Stayed in April 2024

music in the lobby, ne careful with legs bed is standing on not to hurt your feet 🐾!

high ceilings, good room size

Stayed in April 2024

The shower was cold the first morning.

Location was super convenient to Old Montreal sites. Room was spacious and comfortable. Breakfast was modest but very tasty.

Stayed in January 2024

Suggestions for tourist assistance for seeing the city could have been a bit more helpful.

Very chic hotel perfect location in "old city" part of Montreal. Great art work throughout the hotel, excellent typical French breakfast, comfortable rooms and mostly helpful staff

Stayed in March 2024

The carpets need replacing. There are no cleaning supplies in the gym. There is a strong odour in the lobby.

The bed. The pastries at breakfast. The art. The quick response of staff. The location.

Stayed in March 2024

It had a kind of smell as soon as you entered the lobby, can be from a dirty old carpet or time of the year being dirty from snow and rain maybe

Location

Stayed in March 2024

The outside could be swept up a bit and I wish the restaurant was more welcoming (I'm not even sure if it's open). The carpet is a bit older looking...however, none of this will deter me from staying there because I like so many things about it.

Besides the location, I love the free breakfast, which is very good. I like the coziness of the hotel lobby (for lack of a better word). I typically do not hang out in hotel lobbies, but this one feels like my living room. So not only did I hang out there in the morning, but had drinks in the lobby, too. I appreciate the art collection and the lilies in the lobby were a lovely touch as they fill the room with their scent. I love Old Montreal and plan to stay at L'Hotel again. I've also recommended it to a friend of mine who will be staying there in mid-April.

Stayed in February 2024

Bathroom and room needs an update. Cracked tile in bathroom. Ceiling over the bed peeling

The location was perfect!

Stayed in March 2024

-we killed multiple bugs in the bathroom -there were no bathrobes in the room (like it said there should be). We asked for them and they said they’d bring them right up but never did. -there was an event at the church on the morning of checkout and it closed the streets for 5 blocks. I don’t blame the staff for this because they have no control over this situation. However, I do blame them for not telling us what was going on when we waited and waited and waited and our car didn’t arrive. Instead they kept saying our car would be here any minute without any explaination. Eventually we learned of the situation and decided we’d rather hike out to the car with our baggage in a snowstorm than wait (and this point we’d goggled what was going on and realized it would take hours for the event to end). But we couldn’t because no one knew where our car was. The valet had picked it up and then wasn’t answering the phone so that we could walk to him. I walk using a cane, so the whole process of going several blocks in the snow with all of our baggage slipping with my cane was an unexpected adventure that set us back way over an hour on our schedule for the day. The staff never helped or apologized. They shrugged their shoulders. -there are about 6 or so steps that you must climb to enter the lobby, which is worth noting if you have mobility issues. -taxes in old Montreal total around 20%. Adding taxes plus $37/night parking added another $200+ to our bill for two nights. This is worth noting, though it’s likely typical of all hotels in this neighborhood.

Location was perfect. We wanted easy access to all of old Montreal and this was a great location. Decor was fun. Breakfast croissants were nice.

Stayed in March 2024

No ramp for suitcases. Breakfast is better than what we read but lacking any meat or vegetables or cheese. No slippers or additional toiletries offered in room (toothbrush, razor) which you would expect at a hotel. Coffee machine in the room had not been cleaned (still had old water inside).

Great location. Clean room. Comfortable bed. Helpful and friendly staff.

Stayed in March 2024

Our bed was very firm. Drinks in the lounge were very overpriced

Funky, eclectic, something different than an ordinary chain hotel. Great location.

Stayed in March 2024

Breakfast was just pastries. They were yummy, but not very substantial.

Quirky hotel, staff very helpful and friendly.

Stayed in December 2023

Nothing major. The valet parking was a touch on the expensive side but it was prompt.

Location was excellent. Close to restaurants and a short walk to the underground city. Staff were also excellent.

Stayed in March 2024

The breakfast was really disappointing for the price, there was no meat or cheese, only toast and peanut butter. They should offer bacon and fresh berries and not just overripe mushy apples and dry bread.

Great location, interesting decor, valet parking service was quite affordable, friendly staff

Stayed in February 2024

Great waling distance to sights

Stayed in February 2024

The elevator was not working. They told us on arrival. Very disappointed

Location

Stayed in December 2023

The breakfast was below previous standards...and the chip out of the wall above the desk in my room

The Staff The Quiet The Bed the location

Stayed in February 2024

Breakfast was not very good. They only had bakes goods. I expected a small continental spread at least. Location is awesome. 2 - 5 minute walk to Metro.

Stayed in January 2024

Outdated Breakfast

Location. Euro vibe

Stayed in February 2024

Eclectic interior design.

Stayed in January 2024