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Reviews of LHotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

262 Saint Jacques Ouest, H2Y 1N1 Montreal, Canada

#46 of 132 hotels in Montreal

Guests' Choice

Review Score

Based on 898 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    8.0
    Enjoyed myself and will certainly stay there again.
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 3 nights

    The outside could be swept up a bit and I wish the restaurant was more welcoming (I'm not even sure if it's open). The carpet is a bit older looking...however, none of this will deter me from staying there because I like so many things about it.

    Besides the location, I love the free breakfast, which is very good. I like the coziness of the hotel lobby (for lack of a better word). I typically do not hang out in hotel lobbies, but this one feels like my living room. So not only did I hang out there in the morning, but had drinks in the lobby, too. I appreciate the art collection and the lilies in the lobby were a lovely touch as they fill the room with their scent. I love Old Montreal and plan to stay at L'Hotel again. I've also recommended it to a friend of mine who will be staying there in mid-April.

    Stayed in February 2024

  • Reviewed: March 27, 2024

    9.0
    Great place to stay in Old Montreal
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom and room needs an update. Cracked tile in bathroom. Ceiling over the bed peeling

    The location was perfect!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Fun hotel, but a few surprises
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    -we killed multiple bugs in the bathroom -there were no bathrobes in the room (like it said there should be). We asked for them and they said they’d bring them right up but never did. -there was an event at the church on the morning of checkout and it closed the streets for 5 blocks. I don’t blame the staff for this because they have no control over this situation. However, I do blame them for not telling us what was going on when we waited and waited and waited and our car didn’t arrive. Instead they kept saying our car would be here any minute without any explaination. Eventually we learned of the situation and decided we’d rather hike out to the car with our baggage in a snowstorm than wait (and this point we’d goggled what was going on and realized it would take hours for the event to end). But we couldn’t because no one knew where our car was. The valet had picked it up and then wasn’t answering the phone so that we could walk to him. I walk using a cane, so the whole process of going several blocks in the snow with all of our baggage slipping with my cane was an unexpected adventure that set us back way over an hour on our schedule for the day. The staff never helped or apologized. They shrugged their shoulders. -there are about 6 or so steps that you must climb to enter the lobby, which is worth noting if you have mobility issues. -taxes in old Montreal total around 20%. Adding taxes plus $37/night parking added another $200+ to our bill for two nights. This is worth noting, though it’s likely typical of all hotels in this neighborhood.

    Location was perfect. We wanted easy access to all of old Montreal and this was a great location. Decor was fun. Breakfast croissants were nice.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    Good stay but a bit lacking
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No ramp for suitcases. Breakfast is better than what we read but lacking any meat or vegetables or cheese. No slippers or additional toiletries offered in room (toothbrush, razor) which you would expect at a hotel. Coffee machine in the room had not been cleaned (still had old water inside).

    Great location. Clean room. Comfortable bed. Helpful and friendly staff.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Great!
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our bed was very firm. Drinks in the lounge were very overpriced

    Funky, eclectic, something different than an ordinary chain hotel. Great location.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 4 nights

    Breakfast was just pastries. They were yummy, but not very substantial.

    Quirky hotel, staff very helpful and friendly.

    Stayed in December 2023

  • Reviewed: March 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing major. The valet parking was a touch on the expensive side but it was prompt.

    Location was excellent. Close to restaurants and a short walk to the underground city. Staff were also excellent.

    Stayed in March 2024

  • Reviewed: February 20, 2024

    7.0
    Good value and great location
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was really disappointing for the price, there was no meat or cheese, only toast and peanut butter. They should offer bacon and fresh berries and not just overripe mushy apples and dry bread.

    Great location, interesting decor, valet parking service was quite affordable, friendly staff

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Was just what we were looking forward
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great waling distance to sights

    Stayed in February 2024

  • Reviewed: February 17, 2024

    7.0
    Adequate
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The elevator was not working. They told us on arrival. Very disappointed

    Location

    Stayed in December 2023

  • Reviewed: February 9, 2024

    8.0
    The Staff has always been wonderful.!!!
    • Leisure trip
    • Solo traveler
    • Premier King Room
    • Stayed 4 nights

    The breakfast was below previous standards...and the chip out of the wall above the desk in my room

    The Staff The Quiet The Bed the location

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Good stay.
    • Business trip
    • Solo traveler
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not very good. They only had bakes goods. I expected a small continental spread at least. Location is awesome. 2 - 5 minute walk to Metro.

    Stayed in January 2024

  • Reviewed: February 5, 2024

    9.0
    Fun. Comfy beds
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated Breakfast

    Location. Euro vibe

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    I had a great stay, I will consider this hotel in the future.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Eclectic interior design.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast consisted of only two types of pastries, however this was not a big deal to us as we ate out most mornings. The biggest issue was the hot water - we stayed 3 nights during January and found it difficult to take a hot shower. The water was very temperamental and had to be running for at least 10 minutes to get warm. You have to time your showers right during the day, as the water in the morning gets lukewarm at best, afternoon is better. We were told this is an issue when the hotel is at full capacity.

    The staff was very friendly and responsive, and the location was excellent! Walking distance to everything we wanted to do - Old Port and Notre Dame are only steps away. Our room was large and clean. Would stay again!

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Beautiful place to stay that was close to everything in the top to-do things in Montreal. Would stay here again.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We thought the breakfast options would be more than 2 types of pastries.

    Nice artworks throughout. Very friendly / helpful staff day & night shifts. The lady serving breakfast remembered our order each morning and even set the main dining tv to our preference, NBA :)

    Stayed in January 2024

  • Reviewed: January 13, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night

    Continental breakfast was not that good

    Room was fine. Drcor was fun

    Stayed in December 2023

  • Reviewed: January 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was provided, but it was only croissants.

    Good location

    Stayed in January 2024

  • Reviewed: January 10, 2024

    7.0
    OK, location is great, and some improvements in the breakfast and some hot water on the shower would have made our stay
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast included was very poor, it had no gluten free options and was not really a breakfast. There was nothing we could eat. The hot water in the shower was at best lukewarm. It was the coldest showers we have had in a long time. We could hear the noise from the hallway - some rubber door seals at the bottom of the doors would likely make a significant difference. Don’t think we would stay here again.

    The location, staff were friendly and loved the decor.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The art was interesting and the rooms were comfortable. The Lobby was crowded with furniture and did not look very clean and there was an odor when we first arrived that seemed to improve. Breakfast was minimal and we had to go somewhere in addition to get enough food and coffee

    Stayed in January 2024

  • Reviewed: January 1, 2024

    8.0
    Nice place as long as you don’t expect actual hotel services.
    • Leisure trip
    • Solo traveler
    • Premier King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The place is nice but it could be excellent with some attention to details: There was a small writing pad in the room but no pen. No minibar. The mini fridge was completely empty. A couple of small water bottles would have been great. The bar is abysmal. They have some sort of electronic pour system on their liquor bottles. Aside from not having a single of the half dozen 12 and 16 year old whiskey they list the pour was so small the staff apologized profusely. The “breakfast” is not a breakfast. They offer a plain croissant and a chocolate croissant plus a cup of coffee. That’s it. No fruit no yogurt nothing else. So it’s not really a breakfast. The music in the lobby (probably delivered via Bluetooth) was skipping constantly to the point where sitting in the lobby for more than a few minutes was giving me a headache. The poor staff have to listen to skipping music all day. I asked to use the “mail service” listed under services in the guest book. I wanted to have them mail 2 postcards to the US because I was there only one weekend and the post office was closed to get stamps. I was told that they can’t handle mailing 2 postcards.

    Excellent size room. High ceilings, real (soundproof) walls, black out drapes, comfortable bed.

    Stayed in January 2024

  • Reviewed: December 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel could use a deep clean (carpets, walls, windows and curtains).

    Really amazing and friendly staff and exceptional customer service.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Smell of cigarette in our room and breakfast wasn’t good.

    Location was good. Room is large.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    7.0
    Won’t return and tell friends not go
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room is so small and nothing like the pictures with ads on booking.com. I understand that the actual room may not exactly same, but with that big difference, not sure if it can be called fake ads (pictures attached) The shower has small flow and not hot Breakfast has only two pantries and coffee or juice.

    Good location friendly staff nice decor

    Stayed in December 2023

Showing 1 - 25

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