Not applicable

Wonderful location central to everything in Bern. Staff was very friendly and helpful. We enjoyed a 4 course dinner at Noumi one of the restaurants in the hotel. Wonderful stay

Stayed in October 2023

According to the room descriptions all room have bidet and we have 2 room which didn’t have . The first rooms view was looking at the wall , however they upgraded us to a Mountain View Room . We requested in the booking for a high floor and landed in the first floor, they even didn’t respond to our request

The location and the historical building and interior.

Stayed in October 2023

Historical charm preserved, wonderful staff and excellent location

Stayed in September 2023

Fantastic and authentic hotel with beautiful views, delicious restaurant, great amenities but most of it, the quality of staff is for applaud.

Stayed in September 2023

I pay in advance for my booking but they charge 1500 chf as deposit and it was real transaction fees as the bank told me by sms and I informed them that it was real transaction but they ignored

Clean

Stayed in August 2023

The staff (especially Mr. Aristotelis) were excellent. They were smiling to their customers all the time and had great hospitality.

Stayed in August 2023

No air conditioning in the rooms during summer.

The facilities, the staff and the overall execution. Kudos to the management and leadership team. Other leading properties can learn much from you.

Stayed in August 2023

I was told by the concierge the lounge is closed and will not be opened. If I was not getting curious why people were entering in this direction I would not have found out that it was actually "open" and was officially opened also a bit later. So it seems not everyone is treated equally and while some men are allowed to have cigar and drinks me as a woman I was told it was closed... Not a nice experience - it was the 10 minutes I thought I should have chosen an other hotel..

The room and the view from the balcony of the room is stunning. It is right in the heart of the city so the perfect location. The food was very good and the cocktails delicious. I liked the modern renovation while keeping the historic charm of the room. Good room size for single traveler. Definitely recommend the breakfast in the terrace outside the breakfast menu is very good and the view on the swiss alps just amazing.

Stayed in July 2023

Nothing.

Beautiful hotel in a prime location overlooking the river, with excellent service from very helpful staff. The room was in immaculate condition and very well appointed with a number of extras such as fruit and chocolate as well as binoculars to view the landscape.

Stayed in July 2023

Water hammer in the pipes made sleeping quite difficult. The hard floor furnishings made for a noisy stay but I understand they're easier to clean.

Great location, friendly staff and facilities generally very good.

Stayed in June 2023

Nothing

Luxurious common areas, comfortable room with balcony and fantastic view to Aare river, extremely polite and engaging stuff, great location

Stayed in June 2023

No doubt it’s a bit costly

The balcony to the river is amazing

Stayed in June 2023

Absolutely love this place. Have stayed here many times & I have never been disappointed. Position is excellent, rooms are excellent, service is excellent & best breakfast in Bern. The outdoor terrace is stunning.

Stayed in June 2023

The main entrance rotating door is a bit too small, and our dog was afraid of it. No allowed to dine on the terrace with our dog (even in a corner not to disturb anyone). The junior suite would benefit from having two toilets, one individual and one in the main bathroom.

Central location, easy to get anywhere on foot. Excellent room service, even drinks brought up to our room. Pet friendly hotel, close by to a park for morning/evening relief. Friendly staff (especially Aristotelis, who is the nicest person we have ever met). Room cleaning twice a day, we certainly did not expect that. Valet parking, they took care of our bags and car needs. Actually nice food, hotels aren't this good usually.

Stayed in June 2023

all good except the high price

excellent location, big and well maintained rooms, very nice lounges and bars, well trained and friendly staff

Stayed in May 2023

In midst of city, walking distance to amenities n yet a quiet place.

Stayed in March 2023

nothing

everything

Stayed in April 2023

Great bar and staff. The concierge team were fab.

Stayed in February 2023

comfortable and rather big room

Stayed in February 2023

absolutely nothing

Luxurious hotel with exceptional service that you won’t find elsewhere. From the moment we arrived at the hotel until the checkout time, the entire staff was extremely professional and friendly. The rooms are spacious and very classic, beautiful lobby, it is the best in Bern. We had a personal incident and we received a great support from the staff and the management. I am really speechless. Thank you for everything!!

Stayed in November 2022

location

Stayed in November 2022

nothing

location views staff

Stayed in November 2022

Cost is double than standard hotels

Very clean, everything shines as new

Stayed in November 2022

Nothing

Very comfortable. Warm welcome and great service.

Stayed in November 2022