It had just reopened so they didn’t have 24 h coverage but you had access to the hotel once you had the key

Cleanliness of the room and the ambience

Stayed in March 2024

The light on the desk was not available

Location Perfect, view from my terrace on lake, bay & mountains superb

Stayed in November 2023

My room was partially view to the lake. When i ask to change to be directly front of lake view, they ask to pay additional fee in order to change

Location is just front of the lake

Stayed in November 2023

I had a booking problem - later solved by Booking.com and could not get in direct contact with the front desk.

The hotel has a sauna, a small swimming pool, and a small gym. There is also the possibility of parking (for a fee). Breakfast offers plenty of choice.

Stayed in September 2023

Moth balls, who the hell uses these things now days????

First room smelt of moth balls, really bad, asked for another room and they were happy to change our room, otherwise all good.

Stayed in October 2023

Variant bfast (not too much)

Clean room

Stayed in October 2023

Maybe the dinner could have been improved

All facilities quick reply from staff and good location

Stayed in September 2023

Wifi it’s too bad

Location

Stayed in September 2023

Swimming pool was not the best. As we were there in the week the building site next door was a little noisy at times. Hotel in general could do with a little updating.

Excellent location, secure parking garage, nicely air conditioned rooms, friendly staff

Stayed in September 2023

Nothing.

Lovely clean room and very large. The staff (Supervisor and Sabrina) were very helpful and pleasant.

Stayed in September 2023

I think that the junior suites should overlook the lake and not the restaurant roof and pool.

Location , location , location. Close to all amenities- lake directly opposite the hotel.

Stayed in September 2023

A bit over priced

Very good location

Stayed in September 2023

Parking garage not included with the cost of the stay. Came as a surprise when the bill was paid. 25 CHF per night just to park a car is not cheap!

Good location, easy to walk to the centre or go up the mountain.

Stayed in August 2023

The construction going on next door was a bit loud during the day while at the pool.

The location. The pool was clean and refreshing. The hotel decor was very impressive. Breakfast served with a variety of options.

Stayed in August 2023

Garage movement. And room assigned for us when we checked in was not what we requested, but they changed based on our rejection for their first offer .

Little bit of everything .

Stayed in August 2023

The main street just outside is exceptionally busy and noisy - but it forms part of the Lugano vibe. The balconies are very close to 1 another. I was on the phone 1 evening, telling my family back in SA about our day and my lady-neighbour actually chirped me for talking too much - yet she and her husband had endless conversations on the balcony till late in the evening. He also smoked and that smell came into our room, so when they were outside we had to keep our doors closed.

The view from our balcony onto Lake Lugano was amazing! This is a stunning hotel! Beautiful room, spacious & tastefully decorated. Spacious bathroom - with big windows for ventalation Amazing breakfast! Nice pool area. The staff were so kind, friendly & helpful. Nothing was too much to ask. The bus stop just outside of the hotel helped a lot, getting us to the Paradiso train station & back. (We didn't know this at first & arrived at Lugano station, taking bus #2 and had to walk quite a distance with our luggage to get to the hotel) Tip: Travel on to Paradiso station & take bus #1

Stayed in July 2023

The pillow is too soft, not able to sleep well with it.

Location is very convenient

Stayed in July 2023

Ashtray from previous occupants was still on the terrasse

Comfortable bed, nice swimming pool, nice help to store the luggage until check out time

Stayed in July 2023

The AC was pretty weak, which wasn't ideal in the middle of a heatwave - even with it on max the rooms were pretty hot. The coffees at the breakfast were from a machine, so not great.

The hotel is very nice (despite being branded a Best Western). The staff was great - super helpful and friendly, and the location is pretty amazing (right on the waterfront, less than a block from the ferry, just a few blocks from downtown in one direction, and just a few blocks from the ride to the top of the mountain on the other). While there isn't a lot of parking, we were able to grab a spot right in front of the hotel. The breakfast was tasty and had a bunch of options; not the best we had but a nice one and worth indulging in. We had balconies overlooking the lake and the view was great.

Stayed in July 2023

The check-in process is too long.

Exceptionally clean. Well managed. Right in front of the lake. All facilities in the room were good. Breakfast area and food were excellent.

Stayed in July 2023

AC unit is old

Location and price

Stayed in July 2023

Service was a little average

Location

Stayed in July 2023

Nothing

Very friendly and helpful staff especially Francesco Wonderful location and facilities

Stayed in July 2023

Guests of the hotel can park their cars in the parking garage adjacent to the hotel. However, a hotel staff member has to open and close the garage when one wants to park or retrieve one's car.

The location of the hotel is second to none. I can view lake Lugano from the balcony of my room. In addition, the hotel is close to Lugano center and Parco Cianii. The hotel also serves very good breakfast.

Stayed in July 2023