Avenue Benjamin-Constant 5, Lausanne Center, 1003 Lausanne, Switzerland
#10 of 38 hotels in Lausanne
Guests' ChoiceBased on 590 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.5
Staff
8.8
Value for money
8.1
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 13, 2024
Mark
AustraliaThe reception staff were very helpful & friendly.
Stayed in April 2024
Reviewed: April 5, 2024
Jani
SwitzerlandFor some reason, there were no towel for my partner. We needed to ask both days explicitly to get the towels.
We got a room with a view to lake. Hotel was in a very good location.
Stayed in April 2024
Reviewed: April 5, 2024
Mark
United KingdomDecor a little tired - one lift only
Location and outlook of the rooms
Stayed in April 2024
Reviewed: April 1, 2024
Grace
SingaporeThe breakfast spread can be better.
The scenery from the balcony was awesome. It gives a peaceful vibe and allow me to rest fully in the room. The room was spacious and lights were adequately bright in the room. Shower was perfect.
Stayed in February 2024
Reviewed: March 27, 2024
Bambira
GermanyBreakfast is okay, but not many things to choose from. Could be better as a 4☆ Hotel.
Nice room with a wonderful seaview! Stuff is really friendly and helpful. Metro is 3min away. Hotel offers traffic transport card for the stay - for free!
Stayed in March 2024
Reviewed: March 24, 2024
Jean
SwitzerlandLimited choice for breakfast
Stayed in March 2024
Reviewed: March 5, 2024
Anna-maija
FinlandBeautiful view from the balcony
Stayed in March 2024
Reviewed: March 3, 2024
Michael
United KingdomThe rooms were a bit dated and the air con didn't work. Might put some people off as there was maintenance work happening on each floor with sheets laid out in hallways. I did request a twin room but was given a double so don't expect to get what preference you request on bed type
The hotel is located a 5-7 minute walk from the nearest Metro station. The rooms with Lake view are worth the few quid extra as the view is beautiful
Stayed in March 2024
Reviewed: March 1, 2024
Brian
United KingdomGrumpy and unwelcoming desk staff. Some bamboo tray in our bathroom was supposed to have packs of bathroom essentials in it. No essentials were ever provided and the tray was mouldy anyway! All half-decent Swiss hotels are very expensive!
Breakfast and the room where it was located, clean.
Stayed in February 2024
Reviewed: February 24, 2024
Grace
United KingdomA bit of street noise at night not too bad
Fantastic room with a great view over the city and lake - we had a free upgrade. Very comfortable bed and spotlessly clean. Nice bathroom with bathtub. Great breakfast. location is good if you want to be in the city
Stayed in February 2024
Reviewed: February 15, 2024
Philipp
SwitzerlandThe breakfast wasn't anything special for a 4* hotel and there were no robes or slippers in the room either. Also for such a big room the TV was very small.
Great location and lovely good sized room. The bed was very comfortable too and the interior of the hotel is lovely. Also the valet parking is great also.
Stayed in February 2024
Reviewed: February 15, 2024
Manal
LebanonLobby, a bit small rooms
Location and service, bathroom in the room
Stayed in February 2024
Reviewed: February 10, 2024
Chris
United KingdomAll fine but undergoing a rolling refurbishment.
Central location. Comfortable rooms. Great Breakfast
Stayed in February 2024
Reviewed: February 8, 2024
Wilfried
BelgiumThere was a bit of a repetitive sound that was a bit annoying at night. I believe it comes from the renovation works in some of the rooms at the same floor.
The nice room has a little balcony from where you can enjoy the beautiful view of the lake. Especially on bright days this view is just terrific. My first time staying at this hotel dates back more than 25 years. Since last year I stay here again when attending the Prix de Lausanne.
Stayed in February 2024
Reviewed: February 7, 2024
F
Switzerlandthe dining room was very well located , with fine food offered and very attentive service , the breakfast selection was practical with something for everyone 🙂 a request for repair in the room made very promptly by the staff
Stayed in February 2024
Reviewed: February 7, 2024
Michael
SingaporeThe shampoo dispenser was empty - really strange for a 'good' property like this one.
Old property and rooms a little old but I had a nice view overlooking the lake. Gym was very good for a hotel this size and nobody was there in the morning. The breakfast room was great too.
Stayed in February 2024
Reviewed: February 3, 2024
Philipp
SwitzerlandThe breakfast buffet meets good standards but is not very inspiring.
The Hotel's location is perfect if you want to be near downtown, but appreciate a calm surrounding. The staff is friendly, the rooms meet a good standard and have a decent size.
Stayed in January 2024
Reviewed: January 26, 2024
Emmanuel
FranceThe quality of the pillows.
Stayed in January 2024
Reviewed: January 26, 2024
Paul
United KingdomSafe but expensive parking (possibly due to being in Switzerland!) - High deposit of 200 per night - Sound proofing could be a bit better - only minor niggles really.
The room itself was an excellent size, enough for the 2 of us and the dog! Amazing shower - wonderfully powerful, fridge, kettle, all you need is there. Bed very comfortable and the staff very friendly and helpful too. Very nice lobby area and landings, our room had a view of Zadig and Voltaire shop.
Stayed in December 2023
Reviewed: January 24, 2024
Jean
SwitzerlandWe arrived on the 25th December Christmas day at 12.30 after a drive of 400 km wanted to have lunch at the restaurant and were informed that the restaurant was fully booked by inhabitants of Lausanne., no table was available for hotel guests. A lunch o 5 courses was also served in the bar. We wanted a warm 1 or 2 courses lunch which was not available. The restaurants recommended in the vicinity of he hotel were all closed because of Christmas day. Normally there was a valet service to park the car in the hotel garage nobody was available. The reception of a regular guest at the hotel was a disaster!!!!! I have booked a table for 4 people for lunch the next day with the "chef de service". There was no table reserved for us when we arrived the next day. I have made some other comments at previous stays which were simply discarded by the management. This is the perfect "Swiss hospitality" which is taught apparently at the famous Ecole Hôtelière de Lausanne. A change of top management might be urgently required !!!! The nice bath rooms at the hotel were normally equipped with some products like gels, shampoos, paper handkerchiefs etc.... , the money saving exercise has even reached such petty levels which fits to the typical Swiss mentality of "Pound foolish and pennywise".
Excellent facilities
Stayed in December 2023
Reviewed: January 14, 2024
Jelena
GermanyHotel lobby does not give the best first impression.
Location is great. Room was spacious with very nice bathroom. Parking was provided on spot and very well organized
Stayed in January 2024
Reviewed: January 11, 2024
Greg
AustraliaRestaurant was a little overpriced, and the hotel was a little further from the rail station than we understood, and uphill with the luggage!
Beautiful classical hotel with good sized room, very nice restaurant and good staff
Stayed in January 2024
Reviewed: January 9, 2024
Chantal
SwitzerlandSituation centrale parfaite, parking dabs l hotel
Stayed in January 2024
Reviewed: December 30, 2023
Cyril
United Arab EmiratesThe housekeeping team’s work is “approximative”. Our room was not cleaned in a daily basis. We found a bug and despite asking for it to be cleaned, it wasn’t. Bedsheets are not changed daily, we had to ask for a change after our 3rd night as otherwise it would not have been changed. The hotel is dated and needs a proper refresh. It is a shame as it has a lot of potential.
Amazing location and great view on the lake. Very friendly and helpful staff.
Stayed in December 2023
Meaux, France
Międzyzdroje, Poland
Osaka, Japan
Las Gaviotas, Argentina
Alberobello, Italy
Cattolica, Italy
Salento, Colombia
Acireale, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content