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  5. Reviews of Grand Hotel National Luzern

Reviews of Grand Hotel National Luzern This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Haldenstrasse 4, 6006 Lucerne, Switzerland

#23 of 76 hotels in Lucerne

Guests' Choice

Review Score

Based on 243 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2024

    9.0
    Wonderful stay, definitely not the last
    • Leisure trip
    • Group
    • Classic Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Only thing missing is a gym.

    Location is great, staff is extremely friendly. I will definitely visit again.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Superior Room with Lake View
    • Stayed 1 night

    Top hotel an top lage mit top people.

    Stayed in February 2024

  • Reviewed: January 22, 2024

    10
    Splurged for 2 nights and it was with every penny !!!!
    • Leisure trip
    • Group
    • Superior Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish the pool was a little warmer and had a jacuzzi type area … but it’s quite large with some very powerful jets!!!

    View of Lake Lucerne and Les Alpes! Room was huge and gorgeous! Everything from elevator to room to bathrooms to pool were clean and as expected- beautiful. About 10-15 easy walk to Old Town. 15 walk to train station- literally just across the lake but one needs to walk to a bridge to cross the lake… Pool is large and the hot tea and cold infused water poolside was special unexpected trear

    Stayed in January 2024

  • Reviewed: January 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 3 nights

    the restaurants, the The food is not very varied and meets all tastes

    it was very good . great view and location

    Stayed in December 2023

  • Reviewed: January 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Such a beautiful hotel rich in history.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Stay at grand national
    • Leisure trip
    • Family with young children
    • Deluxe Room with Lake View
    • Stayed 4 nights
    • Submitted from a mobile device

    The service is not 5 star. Frigo bar is free but almost empty and porters have to be called all the time. They even tried to charge me 40 euros for 2 boiled eggs at breakfast. The lobby needs re decoration and some fresh enthusiasm should be instilled in the staff

    Location

    Stayed in January 2024

  • Reviewed: December 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Amazing hotel in amazing location and Amazing service

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Traditional
    • Business trip
    • Solo traveler
    • Classic Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Big event ongoing and difficult for the staff to make guests feel fully welcome. But full marks to your receptionist, who was delightful.

    Pretty room

    Stayed in December 2023

  • Reviewed: October 18, 2023

    10
    Wonderful!
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Fabulous hotel and great location.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    10
    Spacious comfortable room with view of lake + mountains,
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 2 nights

    Limited menu at Juliette.

    View, location, room. Friendly helpful staff.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 2 nights

    We had a room with a lake view and balcony.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Great staff and pleasent hotel by the lake side
    • Leisure trip
    • Family with young children
    • Superior Room with City View
    • Stayed 1 night

    The rooms are quite expensive considering the hotel is a little dated.

    Staff were very welcoming and attentive to all our needs - went the extra mile on several occasions. Choice of some top quality restaurants in the hotel, especially the Brasserie, fantastic location, spacious room.

    Stayed in September 2023

  • Reviewed: August 22, 2023

    8.0
    Luxury from the 90's
    • Leisure trip
    • Family with young children
    • Superior Room with Lake View
    • Stayed 1 night

    rooms are so old, look very dated like coming from the 90's, and doesn't smell clean. A/C smell bad.

    Large room, very good breakfast, convenient location

    Stayed in July 2023

  • Reviewed: August 19, 2023

    8.0
    Excellent and elegant hotel, but maybe we got a poor room.
    • Leisure trip
    • Couple
    • Classic Room with City View
    • Stayed 3 nights

    Insufficient power outlets. Can’t charge the mobile phones by the bed. In order to fix the room telephone, one of the bedside table lamps had to be disconnected.

    The room itself was spacious, but is overfilled with furniture, cutting down on available space. Bathroom very good.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Wonderful, relaxing yet compromised
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    The air conditioning system is behind the curtain and if you close the curtain you block the air. If you keep it open the morning light floods the room. Easy cheap fix is to have a vertical blind behind the AC and all is resolved. This is a really dumb piece of design. The fact that a hotel of this stature does not have a gym is inexcusable. You need to pay chf 32 per person per day to use a gym across the street. Until you get one going and given what you charge for the rooms you should make the outside gym complementary. I mean how many guests use a gym anyway? 10-30%? Average 15%? So cost per guest per month on average is nothing, but it’s a basic offer. Stop appearing to act as a money grabbing stingy property. The restaurant, bar and front office service should improve with a proper Conceirge service with connect in all the top restaurants. This too is an easy fix. The Mandarin next door once in full flow will mount a serious challenge to you if you don’t fix these small issues.

    Location, room, housekeeping, food.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    10
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 6, 2023

    10
    Highly recommend
    • Leisure trip
    • Family with young children
    • Classic Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    One of the top hotels my family have stayed in Gorgeous interior decor - kept the original style of the hotel- amazing furnishings. Fabulous beds and pillows Exceptional friendly staff- couldn’t do enough for you. Lovely on-site restaurants and beautiful bar.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    10
    The best stay in Europe.
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing to fault! It has been wonderful.

    The best hotel we’ve stayed in. Beautiful location, views and room. The staff have all been incredibly welcoming, kind and genuine. We have had the best time and are very sad to be leaving. Thank you for a wonderful stay.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    10
    Great stay in a fantastic location!
    • Leisure trip
    • Couple
    • Classic Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    The city view rooms are much smaller, and do not offer any AC to the room at all. Best to upgrade to the lakeview for a much larger room with AC.

    The location was fantastic, and the lake view rooms were really beautiful. All the staff were super friendly and hepful. We had a car and their was always someone there to valet the car. Special shout out to Fleurina from reception who was super lovely and helpful.

    Stayed in August 2023

  • Reviewed: July 23, 2023

    10
    Incredible hotel for our second anniversary!
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing at all

    Location, privacy and amenities

    Stayed in July 2023

  • Reviewed: July 22, 2023

    9.0
    Excellent holiday - great views and great people
    • Leisure trip
    • Couple
    • Deluxe Room with Lake View
    • Stayed 7 nights
    • Submitted from a mobile device

    Wi / go and tv issues but sorted Also guidance on visits on local attractions could be more informative

    Location by the lake - staff very good

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Superior Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe add more items for in-room dining Manu

    The room size is really good and the location in amazing. The staff are very friendly. I recommend this hotel

    Stayed in July 2023

  • Reviewed: July 1, 2023

    8.0
    wonderful break and the massage was super!
    • Leisure trip
    • Solo traveler
    • Classic Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    seems a bit dated but lovely anyway, the staff was super friendly and helpful

    super close to the train station, nice pool and AMAZING massage

    Stayed in May 2023

  • Reviewed: June 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing location with very good restaurants 👌

    Stayed in June 2023

Showing 1 - 25

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