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Reviews of Hôtel de l'Ecluse This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Rue De L'ecluse 24, 2000 Neuchâtel, Switzerland

#21 of 29 hotels in Neuchâtel

Guests' Choice

Review Score

Based on 117 hotel reviews

8.2

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 4, 2024

    8.0
    Great for short and busy visit.
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Neighbourhood

    Proximity to amenities. And the staff!

    Stayed in December 2023

  • Reviewed: November 21, 2023

    9.0
    Comfy place to stay in a good location
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Rooms are well appointed with good amount of space. Access to cooking facilities and equipment if needed. Staff were friendly and helpful

    Stayed in October 2023

  • Reviewed: September 27, 2023

    8.0
    Nice place, great location
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice place, excellent location

    Stayed in September 2023

  • Reviewed: August 16, 2023

    8.0
    Very good quality/price ratio
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was rather small, but no problem for a short stay.

    Great location in a quiet area very close to the center. Clean and quite big room, even with a kitchenette. Very accommodating staff.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    A quality stay, good property, professional, kind and courteous staff and of course, the lovely Lake
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    needed a longer stay!

    Centrally located. Wonderful and friendly staff. Quiet and relaxing.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    9.0
    My stay at Neuchâtel
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I arrived on a Monday when most restaurants are closed

    Location close to the old city. Close to the railway station too

    Stayed in July 2023

  • Reviewed: July 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Size room and limited facilities

    Location

    Stayed in June 2023

  • Reviewed: July 5, 2023

    9.0
    Good location, quiet and spacious room and comfortable bed.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    There was some confusion when I was inadvertently initially assigned a non-air-conditioned room, but that was quickly rectified. It is quite clear in the Booking.com website when selecting a room during the reservation process whether the room has air-conditioning or not, but since there is a mix of similar rooms with and without, you need to verify that you actually get what you reserved when you check-in.

    The double room was very spacious. It had a nice sofa, as well as a lounge chair. The bed was very comfortable. The room was spotlessly clean. The room was at street level, but with the triple-pane windows closed there was zero street noise. Closing the windows was possible because it was one of the few air-conditioned rooms. The hotel is maybe a 15 minute walk from the train station, and less than a 10 minute walk from the Theatre du Passage which serves as the central point of the annual NIFFF (Neuchâtel International Fantastic Film Festival). There are closer hotels, but this one is close enough to be convenient.

    Stayed in July 2023

  • Reviewed: June 19, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    poor breakfast

    Stayed in June 2023

  • Reviewed: June 13, 2023

    9.0
    tasteful modern hotel with well-appointed rooms and a good breakfast a very short walk from the city centre restaurants
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    bathroom well equipped but a bit small, especially given that the door opens into the bathroom; the bed was very good but the mattress cover (under the bottom sheet) didn’t breathe and so it became too warm - I suggest replacing it with a fabric that breathes.

    immaculate modern hotel, with well equipped rooms and a great location; the Neuchâtel tourist ticket (provided for free by the hotel) was an excellent unexpected bonus; breakfast was good.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    9.0
    Great value for money
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Traffic noise

    all

    Stayed in June 2023

  • Reviewed: May 30, 2023

    9.0
    Enjoyable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Really out of the control of the hotel but I was woken at night by loud drunken people…I think if you stay anywhere in the lower town area it can’t be avoided but just a shame.

    Loved that we had a kitchen area!! Huge bonus. We have dietary restrictions so this made all the difference to us

    Stayed in May 2023

  • Reviewed: May 20, 2023

    8.0
    Great value very close to old town.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Charming garden and terrace with a lot of privacy from the street. Great value very close to old town.

    Stayed in May 2023

  • Reviewed: April 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    we found the mattress a little bit too soft

    good location and a small boutique style hotel

    Stayed in April 2023

  • Reviewed: March 26, 2023

    8.0
    in general, a very comfortable room, and pleasant staff. is located in the old part of the city. 10 minutes from the s
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    kitchen without dishes. that is, you rent a room with a kitchen and you have to bring pots and pans with you)) we had only one plate, no forks and spoons

    Stayed in March 2023

  • Reviewed: February 9, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No secure box. No toothpaste.

    Very clean. Good location. Very close to bus station and grocery market. Very nice key management system.

    Stayed in February 2023

  • Reviewed: February 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Thoughtful room service. When they saw we borrowed some plates and cutleries, they brought us also dish soap and kitchen towels without us asking for it. Friendly receptionists.

    Stayed in February 2023

  • Reviewed: November 28, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It will be nice if more restaurant nearby

    I love the cleanliness of the hotel. And the receptionist is so kind and nice.

    Stayed in November 2022

  • Reviewed: November 28, 2022

    8.0
    Well located for easy access to the old town and lake.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Why are the rooms so hot? Surely turning the overall heating down would be a sensible idea. I know you can put the air conditioning on but that is not an environmentally friendly solution in late November. Even the breakfast room was over heated!

    Very tastefully decorated rooms and helpful staff.

    Stayed in November 2022

  • Reviewed: November 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking

    Staff were great and room was excellent

    Stayed in November 2022

  • Reviewed: November 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The kitchenette was very handy for a longer stay. The room size was good with opening windows to allow for fresh air.

    Stayed in November 2022

  • Reviewed: October 9, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great hotel, very clean, central position and super kind staff

    Stayed in October 2022

  • Reviewed: September 5, 2022

    9.0
    Pleasant
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Walking is abt 15 min from train station.

    Stayed in September 2022

  • Reviewed: September 2, 2022

    9.0
    Good place to stay, convenient fir town, station, lake
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean, quiet, good size room

    Stayed in August 2022

Showing 1 - 25

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