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1, rue de Berne, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
15 August 2016
눉The bed in the single room was too small and the mattress not firm enough.
눇The location is perfect. It is close to the main train station, tram station, bus station, restaurants, the Manor supermarket and shops. It is also a short walking distance to Lake Geneva.
10 August 2016
눉I stayed at this property in June and had no issues..... So as I was coming back through Geneva at the end of July/beginning of August I decided to stay here again. However this time I was eaten alive by bed bugs!!! My booking was for 2 nights.... I was here for the August 1st holiday. I woke up in the morning to their being blood in my bed and 3 live bugs in the bed which I killed. I had been bitten seriously like a 1000x. Both of my arms and hands had entirely been bitten, my face and feet and some on my stomach etc. I called the staff member to come up stairs and see what had happened and when he arrived his first comment was that I must have brought them with me. I advised him that I had stayed in my last location for 5 weeks and had no issues. I advised him that I wanted to be moved rooms and that I'd be looking for some form of a refund. He advised me he could give me a refund if I left the hotel. Given that it was the national holiday I knew I'd have a very difficult time finding a new hotel... As well as I was planning on going to a doctor and new I'd have to wait and would have limited time finding a new place to stay. I told him I wanted a new room...... He agreed to move my room (which was fine as I throughly inspected everything prior to moving into it). He then later said to me (when he brought me my new room key that these bugs are a problem and agreed to refund one night). I asked another staff member for plastic bags (as they said they had no dryer I could use for my clothes) and their vacuum so I could clean out my suitcase entirely..... It took over 3 hrs for this request To be accommodated. The guy said to me that he couldn't leave reception to get me the vacuum as he was the only person working the desk..... I said to him that I had a major problem, this was not a minor issue!!!!
10 August 2016
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