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Vispastrasse 52, 3920 Zermatt, Switzerland
January 19, 2016
눉my biggest complaint is that they advertise their spa and outdoor hot tub but the hot tub is only open for 2 hours in the late afternoon early evening and they aren't flexible with opening it or keeping it open for guests. Big disappointment because I stayed there only for the outdoor hot tub and didn't even get to use it.
눇Friendly, close to train station and ski resort, price
December 23, 2015
눇Friendly staff. Was easy to check out, ski and come back to change before leaving. Beautiful woodwork in the common areas.
October 13, 2015
눉No flexibility and improvisation skills shown from some stuff members. We booked the breakfast the day before, but the restaurant hasn't been informed about it. Therefore, we haven't received any extras for kids and a special kids couverts. What was even worse, was the reaction when I prepared to take with me one croissant and a piece of bread with two slices of ham: "It is forbidden to take food out of restaurant! I will tolerate it today, but never again!". I did that, because my 5-year old son hasn't eaten almost anything, as he was feeling a bit sick and I knew that an hour later he would have asked for something to eat. After complaining to receptionist, we were treated much better the next day, but a bad feeling still remained. Just two weeks before, we were at a similarly sized hotel in Chamonix (Grand Hôtel des Alpes), where not only that it was ok to take some food out, but they even prepared sandwiches for us and wrapped them to take away. There is still room for improvement, learn from the French! You could also offer pancakes at breakfast.
눇Nice swimming pool with warm water. Very helpful taxi driver. Very nice room. We got a room facing the river and from the balcony, there was a very nice view of Matterhorn. The bed was very comfortable, with a choice of pillows - though you need to ask for them first, as they are not provided in the room. Shower cabin was a bit small (room 301), but we used showers in the SPA, anyway, so no complaints here. We had a perfect weather, which made all the experience even nicer :)
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