Passage Marval 1, Neuchatel, Switzerland, 2000 Neuchâtel, Switzerland
#24 of 32 hotels in Neuchâtel
Guests' ChoiceBased on 21 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.5
Facilities
7.8
Staff
9.0
Value for money
7.2
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 21
Reviewed: July 16, 2023
Lukas
SwitzerlandThe written info on the check-in came two days too late (however, I also missed a call of the owners when travelling there), otherwise, we were mostly bothered by a strong cigarette smell in the room - first we thought it came from the sheets but it turned out someone must have been smoking in there before. This is unfortunate because it dampened out overall satisfaction with the place.
The location is absolutely awesome, right in the center of the city, close to restaurants, shops and the lake as well as public transportation options (bus, train and boat). The facilities (kitchen, fridge, coffee machine) offered were very good and the hosts were reacting promptly to all inquiries we made. Great value for money, especially for a longer stay
Stayed in July 2023
Reviewed: May 26, 2023
Soumik
Saudi ArabiaThe hardware in the apartment looked a bit dated, the bathroom was a little disappointing with no shower curtains and sub-optimal lighting
Great location, very spacious apartment, excellent host, effective wifi
Stayed in May 2023
Reviewed: December 23, 2022
Faras
KuwaitVery hard to reach the hotel, we spent 45 mnts looking for it
The apartment was great fully equipped and furnished
Stayed in December 2022
Reviewed: December 3, 2022
Miles
SwitzerlandVery noisy—but our stay was during the Fête des Vendanges! The second bedroom has a small bed and no door, just a curtain for privacy.
Great location.
Stayed in September 2022
Reviewed: October 29, 2022
Donnyanto
IndonesiaWIFI connection could not cover whole area in the apartment
Location is close to any public transport, food & beverages.
Stayed in October 2022
Reviewed: September 17, 2022
Ag
GermanyThe accommodation is rather pricey and the floors and other elements rather worn. Some updating, especially given the price, would be in order.
Fantastic location, and well-appointed apartment on 2 levels. It was surprisingly quiet, considering its location in the midst of the old town with its narrow streets and often noisy venues.
Stayed in June 2022
Reviewed: July 29, 2022
James
Switzerlandno clear place to put recycling or trash bags
location. friendly responsive help when we had questions. good facilities. comfortable.
Stayed in July 2022
Reviewed: January 11, 2022
Kaitlyn
SwitzerlandWe should have done more research before booking our stay. The city was gorgeous, but unfortunately very shut down for the New Years holiday. We chose the property so that we could have an apartment style hotel with a restaurant on site. Our hope was to have a break from cooking for our family. We were informed upon arrival that the restaurant was closed for the duration of our stay. We then discovered that every restaurant was closed in the city because of the holiday. There was also a huge party above our room on NYE. We were okay with some extra noise because of the holiday, but it stretched through the night and no one in our family got any sleep. The host responded at 2am and was working to quiet down the other guests and we appreciated the attention.
The location is fantastic. The host worked to make our stay as comfortable as possible during a holiday weekend. We appreciated the support we received during and after our stay.
Stayed in January 2022
Reviewed: February 17, 2024
Samuel
United States of AmericaOnly thing is that there is no elevator to this apartment, so if you have a heavy suitcase, carrying it up, those stones stairs is a bit difficult for some people. But that is a very minor point, otherwise it was excellent.
The location, the size, and the host (Mickey) was excellent.
Stayed in February 2024
Reviewed: June 12, 2023
Daniela
SwitzerlandVery central and quiet location. Spatious rooms.
Stayed in June 2023
Reviewed: November 6, 2022
Nikolay
RussiaI could not remember anything significant. Perhaps, just to be honest, I would say that the cleaning could have been a bit better (I mean just floors), but we didn't feel that as a big problem.
We arrived to Neuchatel in October 2022, and it was a complicated period of our life. I can not emphasize enough how important it was for us that the hotel provided a big apartment for us, that it has such a great location and that Giovanni helped us a lot with all our requests. We are very grateful for this and we enjoyed our stay.
Stayed in October 2022
Reviewed: August 15, 2022
Ron
IsraelThe sofa bed was terrible. The dishes were dirty. The room was very hot.
The location.
Stayed in August 2022
Reviewed: August 6, 2022
Vivian
Switzerlandnoise from people who hang out late in the old town
the flat is big and well equipped.
Stayed in August 2022
Reviewed: August 16, 2021
Anonymous
IsraelOnly draw back is it is rather noisy, however if one keeps the windows closed it was not too bad.
The area, efficient and relaxed service, the art gallery in the building, location and closeness to town. It was very well situated in the centre of town so we could walk to the market and various other shops and restaurants. The rubbish was taken for us very efficiently. The manager was great. Very very convenient.
Stayed in August 2021
Reviewed: January 18, 2023
Anonymous
United States of AmericaThe only thing that was a bit difficult was finding it in the dark the first night because we arrived late the first night… the Taxi drive took us to another place with a similar name …but once we figured out that …me made it.
The location was perfect! It came with so many amenities! It was great because there was a market close by which allowed us to cook at “home.” It was close to the train and bus station. We opted to not rent a car so that was really convenient. Lastly it was very well maintained!! Really well thought out and well stocked!
Stayed in January 2023
Reviewed: December 19, 2022
Danish
SwitzerlandThere are no comments available for this review
Stayed in October 2022
Reviewed: November 4, 2022
Alison
CanadaThere are no comments available for this review
Stayed in November 2022
Reviewed: July 15, 2022
Alvarez
SwitzerlandThere are no comments available for this review
Stayed in July 2022
Reviewed: October 6, 2022
Alberto
ItalyThere are no comments available for this review
Stayed in September 2022
Reviewed: December 2, 2021
Anonymous
SwitzerlandThere are no comments available for this review
Stayed in November 2021
Showing 1 - 21
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content